Dedicated security specialist with proven experience in developing security policies and maintaining detailed records. Focused on improving safety protocols and fostering strong community relationships through effective communication.
Overview
28
28
years of professional experience
Work History
Residential Security Officer
Prudential Defense Solution
Chicago, IL
04.2019 - 02.2026
Monitored premises to ensure safety and security of residents and property.
Trained new staff on security protocols and best practices for incident management.
Collaborated with management to develop and refine security policies and procedures.
Maintained accurate records of daily activities, incidents, and visitor logs for reporting purposes.
Assisted in the development of comprehensive security plans for various community events and gatherings.
Developed strong rapport with community members through attentive listening, clear communication, and respectful interaction.
Kept public areas clean and well-maintained, reducing opportunities for criminal activity while enhancing the appearance of the residential community.
Home Care Aide
Illinois Department of Rehabilitation
Chicago, IL
09.2022 - 06.2024
Assisted clients with daily living activities, promoting independence and well-being.
Developed personalized care plans based on individual client needs and preferences.
Implemented safety protocols to ensure a secure environment for clients.
Trained new staff on caregiving procedures and best practices in home care.
Coordinated with healthcare professionals to manage client health and medication schedules.
Provided companionship to patients, fostering positive relationships and emotional wellbeing.
Evaluated service delivery processes, recommending improvements for enhanced client satisfaction.
Loss Prevention Security Officer
Allied Security
Chicago, IL
06.2011 - 09.2019
Conducted routine patrols to identify potential security risks and hazards.
Responded promptly to incidents, coordinating with law enforcement as needed.
Implemented emergency response procedures, ensuring resident safety during crises.
Contributed to an increased sense of community safety by engaging with residents during patrols, offering assistance when needed.
Improved response times to emergencies with efficient communication protocols among team members.
Monitored surveillance systems to detect suspicious activities and prevent theft.
Collaborated with store management to develop and enforce loss prevention policies and procedures.
Completed incident reports and activity logs for accurate, current records.
Coordinated internal audits to assess adherence to loss prevention standards and improve operational efficiency.
Commercial Security Officer
Prudential Defense Solutions
Chicago, IL
08.1998 - 09.2017
Monitored premises to ensure safety and security for staff and visitors.
Conducted routine patrols, identifying and addressing potential security risks.
Responded promptly to alarms and emergencies, ensuring effective incident management.
Documented daily activities and incidents in detailed reports for management review.
Streamlined communication between drivers and clients to enhance service quality.
Coordinated transportation schedules to optimize delivery routes and reduce delays.
Implemented best practices for resource allocation, increasing overall efficiency of operations.
Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Acted quickly during emergency situations to reduce opportunity for damage and injury.
Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.