George Biester

- Direct operations across multiple retail locations, ensuring excellence in execution and adherence to corporate standards.

- Lead and oversee three core business units: Sales, Service, and Delivery, ensuring alignment, productivity, and customer satisfaction. - Hire, train, and develop talent across all departments, building high-performing teams and strengthening leadership pipelines.

- Manage and coach 6 store managers and 6 sales associates through performance evaluations, KPI reviews, and ongoing development. - Analyze sales trends and market data to identify growth opportunities and improve profitability.

- Implement visual merchandising strategies that enhance product visibility and drive conversion.

- Conduct operational audits focused on customer experience, inventory accuracy, and compliance.

- Collaborate with marketing, HR, and finance to support regional initiatives and company-wide objectives.

- Build vendor partnerships and negotiate pricing to improve margins and product availability.

- Present KPI, sales, and budget performance to regional leadership. - Execute promotional strategies to increase traffic during slower periods.

- Lead competitive analysis to refine pricing, assortment, and market positioning.

- Develop labor-efficient staffing models aligned with peak business hours.

- Implement performance-based incentive programs to elevate team motivation and results.

- Oversee new store openings, including site selection, buildout, staffing, and launch execution.

- Directed the buildout and successful launch of 4 Factory Store locations.

- Recruited, trained, and developed staff across 6 locations, ensuring operational consistency and strong performance.

- Opened new markets in Las Vegas, NV and Chicagoland, IL.

- Managed daily operations while maintaining corporate standards and processes.

- Consistently exceeded monthly and quarterly sales and delivery goals.

- Led team-building initiatives and cross-market development programs.

- Trained new managers and supported them in staffing and operational readiness.

- Monitored KPIs to ensure performance targets were met.

- Oversaw inventory, warehouse operations, and forklift usage.

- Planned and executed outside sales events to drive incremental revenue.

- Collaborated with corporate leadership to implement company-wide initiatives.

- Delivered consultative sales support for swim spas, guiding customers through the full sales cycle.

- Managed the process from initial contact through delivery and follow-up.

- Achieved a 96% closing rate in 2018, the highest in the company.

- Led the organization in same-day sales conversions

- Transported goods across long-haul routes while maintaining strict safety and compliance standards.

- Trained and mentored newly hired drivers on safety, productivity, and company procedures.

- Managed electronic logs and ensured accurate documentation.

- Performed thorough inspections of vehicles and cargo.

- Directed daily operations and led a team using a hands-on leadership approach.

- Managed 20+ high-value accounts, ensuring exceptional service delivery.

- Reduced company expenses through improved resource allocation.

- Implemented new hiring and screening processes to improve workforce quality.

- Coached and mentored employees, increasing retention and performance