- Embracing outdoor adventures such as boating and waterskiing
- Camping
- Drone Piloting
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- DIY and Home Improvement
- Auto Repair/Restoration/Racing
Geoff Burns
Rock Island
Summary
Dynamic and results-driven professional with extensive experience in outside sales, operations management, production management, and customer satisfaction. Known for a dependable and goal-oriented approach, complemented by a strong work ethic that consistently drives success. Eager to contribute to an organization that fosters growth and embraces new challenges, leveraging a robust background in customer-facing roles and operational excellence. Committed to delivering exceptional results while enhancing team performance and client relationships.
Overview
25
25
years of professional experience
Work History
Production Manager | Office Manager
A1 General Contracting
10.2023 - 07.2025
- Created material lists and placed orders for roofing, siding, and misc. jobs
- Reduced waste and material costs by optimizing resource allocation and inventory management.
- Conducted root cause analysis on production issues, devising corrective actions to prevent recurrence.
- Scheduled crews and supervised jobs from start to finish
- Met with homeowners to educate on processes and ensure satisfaction, creation of bids
- Coordinated & facilitated materials delivery/ returns
- Human resources manager- including hiring and training of office staff, payroll processing, invoicing, accounts receivables, process improvements
- Maintaining inventory for projects, and office supplies
- Increased overall productivity by identifying bottlenecks in the production process and proposing effective solutions.
Outside Sales- Digital Billboard Advertising
Top of the World Advertising
06.2023 - 09.2023
- Prospect for leads via email, cold calling, and in-person meetings
- Assisting in creation of ad designs
- Negotiation of pricing and duration of campaigns
- Maintain relationships with existing accounts
Production Manager | Service Manager | Outside Sales
Absolutely Dry Basement Waterproofing, Inc.
10.2016 - 06.2023
- Managed comprehensive payroll processes and job scheduling, in addition to facility and fleet maintenance, to ensure seamless operations; also performed material ordering and inventory control.
- Consultative visits to customer properties to assess issues, create detailed quotes, and close sales. Assist in training/ coaching sales staff.
- Maintained an effective office management system, streamlining workflow and improving productivity. Contributed to hiring/ training process of new hires.
- Developed and implemented a customer service follow-up program, including document creation and a regular follow-up schedule, resulting in enhanced customer satisfaction, retention, and revenue growth.
- Demonstrated expertise in social media management and content creation, achieving a 300% growth in followership over a 2-year period; also conducted sales training and product knowledge seminars, as well as developed marketing materials, enhancing brand visibility and sales.
- Maintained and enhanced the company's online presence via lead sites such as Angi's, Yelp, BBB.
Wireless Consultant/ Team Lead
I Wireless Services
10.2011 - 10.2016
- Exceeded monthly sales objectives by consistently achieving targets in activations, renewals, and accessory sales.
- Managed daily financial operations, ensuring accurate cash & inventory reconciliation to maintain business integrity.
- Played a pivotal role in talent development by successfully training new hires, enhancing their product knowledge and customer service skills.
- Demonstrated technical proficiency in troubleshooting equipment issues, leading to increased operational efficiency and customer satisfaction.
- Collaborated with technical teams to resolve service issues promptly.
- Analyzed customer needs to recommend tailored wireless solutions.
- Developed training materials to enhance staff knowledge on new products.
- Mentored junior consultants, fostering development of industry knowledge and skills.
- Provided comprehensive technical support for troubleshooting device issues and resolving customer concerns.
Sales | Fleet Manager | Social Media Manager
Mills Chevrolet
12.2008 - 09.2011
- Sales of new and pre-owned vehicles along with related accessories, achieving recognition as 'New Car Sales Pro' for consistent above-average monthly sales, superior product knowledge, and CSI scores.
- Negotiated and prepared comprehensive bids for fleet and municipal vehicle pricing, further acting as the primary liaison to fleet delivery customers, ensuring seamless communication and delivery procedures
- Effectively utilized social media platforms to enhance dealership visibility and customer engagement, contributing to the creation and maintenance of the dealership's online presence.
- Facilitated comprehensive training programs for new sales staff on all procedures, as well as educating customers, sales staff, and management on new vehicle features and technologies, establishing myself as a 'go-to' resource within the organization.
Wireless Consultant
I Wireless Services
07.2000 - 11.2008
- Exceeded monthly sales objectives by consistently achieving targets in activations, renewals, and accessory sales.
- Managed daily financial operations, ensuring accurate cash & inventory reconciliation to maintain business integrity.
- Played a pivotal role in talent development by successfully training new hires, enhancing their product knowledge and customer service skills.
- Demonstrated technical proficiency in troubleshooting equipment issues, leading to increased operational efficiency and customer satisfaction.
- Developed comprehensive knowledge of cell phone features and accessories to enhance customer engagement.
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained up-to-date knowledge of industry trends, promotions, and competitor offerings to optimize sales strategies.
- Participated in ongoing training sessions to enhance knowledge of products, promotions, and industry trends for better customer engagement.
Education
Diploma - General Studies
Rock Island High School
Rock Island, ILSkills
- Operations management
- Safety management
- Production optimization
- Project management
- Critical thinking
- Problem resolution
- Friendly, positive attitude
- Attention to detail
- Flexible and adaptable
- Time management
- Excellent communication
- Proficiency in multiple CRM systems, Xactimate, Hover
Interests
Timeline
Production Manager | Office Manager
A1 General Contracting
10.2023 - 07.2025
Outside Sales- Digital Billboard Advertising
Top of the World Advertising
06.2023 - 09.2023
Production Manager | Service Manager | Outside Sales
Absolutely Dry Basement Waterproofing, Inc.
10.2016 - 06.2023
Wireless Consultant/ Team Lead
I Wireless Services
10.2011 - 10.2016
Sales | Fleet Manager | Social Media Manager
Mills Chevrolet
12.2008 - 09.2011
Wireless Consultant
I Wireless Services
07.2000 - 11.2008
Diploma - General Studies
Rock Island High School