Gennifer Branch
Chicago
Summary
Results-oriented Patient Access Supervisor with a proven track record in training and mentoring staff. Skilled in optimizing patient registration processes and ensuring compliance with HIPAA regulations, driving improved departmental performance and patient satisfaction.
Dedicated Patient Access Representative with strong skills in customer service and HIPAA compliance. Committed to enhancing patient experiences through effective communication and meticulous attention to detail.
Overview
13
13
years of professional experience
Work History
Patient Access Representative
Franciscan Hospital Crown Point
10.2024 - 03.2026
- Delivered comprehensive Epic training programs to diverse user groups, enhancing system utilization and efficiency.
- Conducted needs assessments to identify training gaps, ensuring alignment with organizational objectives and user requirements.
- Utilized electronic health record systems for accurate patient information management and documentation.
- Facilitated communication between patients, medical staff, and insurance providers for optimal service delivery.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
Patient Access Supervisor
Barnes Jewish Hospital
St Louis, MO
01.2019 - 08.2024
- Trained and mentored staff on registration processes and customer service excellence.
- Collaborated with multidisciplinary teams to resolve complex patient inquiries and issues.
- Managed scheduling of appointments, optimizing resource allocation for efficient service delivery.
- Developed training materials to enhance staff knowledge of electronic health record systems.
- Analyzed performance metrics to identify trends and improve departmental outcomes.
- Established strong relationships with insurance providers through effective communication channels to expedite claim processing activities when necessary.
Security Supervisor Lieutenant
Securitas Security Services USA
St Louis, MO
02.2013 - 02.2018
- Supervised security operations, ensuring compliance with protocols and safety regulations.
- Coordinated incident response efforts, minimizing risks and enhancing team effectiveness.
- Conducted regular training sessions for security personnel to improve performance and readiness.
- Implemented new security measures, reducing unauthorized access incidents significantly.
Education
Associate of Applied Science - Business Administration
Tyalor Business Inst
Chicago, IL03-2016
Skills
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
- Patient check-in
- Multitasking and organization
- Registration and admissions
- Appointment scheduling
- Medical terminology
- Strong empathy
- Phone and email etiquette
- EMR
- Insurance billing
Timeline
Patient Access Representative
Franciscan Hospital Crown Point
10.2024 - 03.2026
Patient Access Supervisor
Barnes Jewish Hospital
01.2019 - 08.2024
Security Supervisor Lieutenant
Securitas Security Services USA
02.2013 - 02.2018
Associate of Applied Science - Business Administration
Tyalor Business Inst