Gene Z. Cisneros Sr.
Senior Manager
University Park
Summary
Versatile Senior Manager specializing in Outreach and Community Engagement and skilled at planning, implementing and overseeing key improvements to drive business growth and efficiency. History of cultivating an open culture with free exchange of information. Pursuing new professional challenges with a growth-oriented company.
Overview
6
6
years of professional experience
3
3
Certifications
Work History
Senior Manager of Community Engagement & Outreach
Meals on Wheels Foundation of Northern Illinois
03.2023 - Current
- Direct strategic outreach efforts across 24+ communities, reaching seniors facing isolation, poverty, and language barriers
- Lead and coach county-level outreach coordinators, guiding weekly success check-ins and volunteer pipeline expansion
- Coordinate multi-site case management and service access through direct programming and community partner referrals
- Develop and implement targeted campaigns, promotional events, and alumni-style engagement experiences for older adult clients
- Build strategic partnerships with churches, schools, libraries, and nonprofit organizations to support holistic service goals
- Oversee emergency response planning and provide critical support during community or client crises
- Provide ongoing assessments, create individualized action plans, and track outcomes tied to personal development goals
- Work closely with local stakeholders to expand access to wealth-building resources, employment opportunities, and health services
Program Supervisor
Envision Community Services
09.2021 - 02.2023
- Designed and managed intake and success coaching models for high-risk individuals impacted by violence and justice system involvement
- Provided one-on-one support and coordinated referrals for mental health, employment, housing, and legal services
- Built data collection systems to monitor participant progress and outcomes for grant reporting
- Served as community liaison for street outreach efforts and advocacy work with city programs and grassroots groups
- Engaged young adults in transition, providing direct coaching and support in trauma-informed and restorative practices
Route Sales Supervisor
Martin's Famous Pastry Shoppe Inc.
03.2019 - 11.2020
- Managed sales team performance and coached new hires on customer relationships, route efficiency, and goal attainment
- Coordinated with distributors and retail clients to ensure timely deliveries and optimized routes
- Maintained accurate inventory and daily logs, reporting to regional management
- Delivered customer service support and resolved client issues with professionalism
Education
GED -
Richard J. Daley College
Chicago, IL01-2005
Skills
- Trauma-informed case Management
- Youth and Young Adult Engagement & Coaching
- Community-based resource Development
- Outreach & Holistic Success Models
- Relationship Building with Resilient Communities
- Wealth-Building Education and Support
- Program Marketing & Stakeholder Engagement
Certification
Advanced Certified Nonprofit Professional
Timeline
Mental Health First Aid
03-2025
Advanced Certified Nonprofit Professional
02-2025
Certified Outreach Worker
03-2023
Senior Manager of Community Engagement & Outreach
Meals on Wheels Foundation of Northern Illinois
03.2023 - Current
Program Supervisor
Envision Community Services
09.2021 - 02.2023
Route Sales Supervisor
Martin's Famous Pastry Shoppe Inc.
03.2019 - 11.2020
GED -
Richard J. Daley College
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