Genesis Erroa
Berkeley
Summary
Hardworking professional with experience in office operations, administrative support, and customer service. Highly organized and self-motivated with excellent communication and interpersonal skills. Demonstrated ability to prioritize tasks and meet deadlines.
Overview
10
10
years of professional experience
Work History
Loan Processing Specialist - Intermediate Level
Wintrust Bank
11.2022 - Current
- Facilitate 8 or more daily bookings and onboarding of diverse loan types, including consumer, small business, and commercial loans.
- Process transactions to credit loan proceeds into internal deposit accounts. Assist in placing holds on accounts to secure collateral. Collect funds from disbursement or invoice documents to facilitate loan funding.
- Engage with line of business and internal departments via email to clarify discrepancies, ensuring accurate loan bookings.
- Operate multiple systems including LaserPro, FIS/IBS, nCino (Salesforce), and ImageCentre to efficiently process booking ticket requests.
Commercial Sales Support Associate
Old National Bank
09.2022 - 10.2022
- Facilitated support for 4 commercial lenders and officers in managing client portfolios.
- Managed collection and organization of essential loan documents, such as insurance and business entity records, to streamline closing procedures.
- Executed processing of loan payments, fund transfers, and money movement requests.
- Executed comprehensive account research and delivered timely, accurate resolutions.
Consumer Banking Representative
Old National Bank FKA First Midwest Bank
07.2016 - 09.2022
- Developed and maintained a portfolio of retail products and services, successfully cross-selling additional offerings to new and existing clients.
- Managed comprehensive lending application processes, ensuring seamless transition from sales conversations to document execution.
- Reviewed and engaged with internal legal department to ensure compliance and accuracy of legal documentation, focusing on trusts, accounts, power of attorneys, and small estate affidavits.
- Delivered high-quality service and swiftly addressed customer issues to enhance satisfaction.
Education
High School Diploma -
Taft High School
Chicago, ILReal Estate Broker Certification -
Inland Real Estate School
Oak Brook, IL02.2021
Skills
- Work efficiently / Time Management
- Customer service / Problem Solver
- Fast learner / Multitasker
- Teamwork and collaboration
- Adaptability and flexibility
- Excellent communication
- Attention to detail
Languages
Spanish
Native or Bilingual
Timeline
Loan Processing Specialist - Intermediate Level
Wintrust Bank
11.2022 - Current
Commercial Sales Support Associate
Old National Bank
09.2022 - 10.2022
Consumer Banking Representative
Old National Bank FKA First Midwest Bank
07.2016 - 09.2022
High School Diploma -
Taft High School
Real Estate Broker Certification -
Inland Real Estate School