Gena Marie Stafford
Joliet
Summary
Dynamic Sales Manager with a proven track record at CALUMET CITY AUTO WRECKERS, excelling in relationship building and sales strategy implementation. Achieved significant revenue growth through effective coaching and performance management. Skilled in direct sales and analytical problem solving, fostering client loyalty and satisfaction through exceptional service.
Overview
5
5
years of professional experience
Work History
Sales Manager
Self-employeed
12.2022 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Sales Associate
CALUMET CITY AUTO WRECKERS
03.2020 - 12.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Education
LIBERAL ARTS
JOLIET WEST
Joliet, IL05-1981
Skills
- Relationship building
- Sales team training
- Staff management
- Goals and performance
- Verbal and written communication
- Product knowledge
- Sales expertise
- Motivational skills
- Sales presentations
- Positive and upbeat
- Direct sales
- Sales process
- Sales operation
- Account management
- Sales coaching
- Analytical problem solver
Timeline
Sales Manager
Self-employeed
12.2022 - Current
Sales Associate
CALUMET CITY AUTO WRECKERS
03.2020 - 12.2022
LIBERAL ARTS
JOLIET WEST
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