Gena C. Norman
Chicago
Summary
A compassionate and highly trained Pastoral Care Leader and Theological Educator, holding a Master of Divinity (M.Div.) in Pastoral Counseling with a minor in Mental Health Studies, is dedicated to fostering both spiritual growth and emotional well-being within diverse communities. This professional is committed to supporting individuals through guidance and education, ensuring holistic development in every interaction.
Overview
17
17
years of professional experience
Work History
Office Administrator/Tenant Specialist
Mayfair Habitat
Chicago, IL
02.2020 - 02.2021
- Address tenant concerns for 32 residents, homeowners association, and maintained rental and maintenance requests.
- Hand delivered urgent notices, and coordinate showings of vacant units
- Streamlined office operations by implementing efficient scheduling, resource allocation practices, and maintained apartment showings.
Director of Christian Education
Outreach Community Church
Chicago, IL
03.2004 - 03.2020
- Successfully launched teacher training programs, improving educational quality within the church. Increased participation in adult ministries by expanding offerings, contributing to the growth of small group activities to 40 members. Generated significant contributions to the church's scholarship fund through effective fundraising campaigns.
Fair Housing Tester
Access Living
Chicago, IL
06.2013 - 01.2018
- Disability Advocacy: Assigned to act as apartment seeker for fair housing project for people with disabilities. Allocated approximately 100 test cites reports for the HUD Housing Project Coordinator for people with disabilities.
- Initiated phone calls for test sites, summarized test experiences accurately and objectively, recorded the data on test forms, and emailed data to the test supervisor in timely manner.
Education
Doctorate - Executive Certificate: Bible Exposition School
Liberty University
Lynchburg, VA12-2027
Graduate Certificate in Mental Health Studies - CACREP Accreditation
Liberty University
Lynchburg, VA08-2025
Master of Divinity - Pastoral Counseling
Liberty University
Lynchburg, VA12-2024
Bachelor’s Degree - Psychology
National Louis University
Chicago, IL12-2017
Skills
- Demonstrates expertise in mental health counseling aligned with CACREP standards, providing spiritual care and crisis intervention as needed Skilled in theological teaching and expository preaching, offering pastoral counseling that supports individuals through various life challenges
- Efficient in resource navigation and community fundraising initiatives, with a focus on advocating for underprivileged populations Provides dedicated support for individuals with disabilities and the elderly, ensuring access to critical resources and assistance
- Proficient in managing teams and fostering strong stakeholder relationships Excels in cross-functional communication and optimizing workflows to enhance organizational efficiency and effectiveness
- Well-versed in Microsoft Word, Excel, and PowerPoint, utilizing these tools to support program delivery, data management, and effective communication
- Demonstrates expertise in mental health counseling aligned with CACREP standards, providing spiritual care and crisis intervention as needed Skilled in theological teaching and expository preaching, offering pastoral counseling that supports individuals through various life challenges
- Experienced in resource navigation and community fundraising initiatives, with a focus on advocating for underprivileged populations Provides dedicated support for individuals with disabilities and the elderly, ensuring access to critical resources and assistance
Accomplishments
- Fundraising Coordination: Collaborated on a targeted fundraising campaign for an annual church scholarship fund, securing financial aid for underprivileged youth.
- Published Author: Published Contributor, Gospel Culture Magazine (2018). Gospel Culture Magazine is a faith-based cultural publication registered with the U.S. Copyright Office in 2018 and formally indexed by the Library of Congress.
Timeline
Office Administrator/Tenant Specialist
Mayfair Habitat
02.2020 - 02.2021
Fair Housing Tester
Access Living
06.2013 - 01.2018
Director of Christian Education
Outreach Community Church
03.2004 - 03.2020
Bachelor’s Degree - Psychology
National Louis University
Doctorate - Executive Certificate: Bible Exposition School
Liberty University
Graduate Certificate in Mental Health Studies - CACREP Accreditation
Liberty University
Master of Divinity - Pastoral Counseling
Liberty University
COMMUNITY SERVICE
- Chicago Cares, Chicago, IL, 2024, Current, Volunteering, Community service: Food Pantry Organizer
- Education Runway Chicago, Chicago, IL, 2015 through 2020, Lead fundraiser for church scholarship fund