Gemma Acosta

Manage large amounts of incoming calls. Identify and assess customer needs and achieve to satisfy. Provide valid and complete information to patients by using right methods and tools. Resolve patient issues by listening to customer concerns, identifying the cause of discrepancy, providing the best solution and ensuring resolution. Maintained customer accounts. Provide patients great customer service. Handled supervisor calls and workques including insurance follow up, coding reviews, denials, explanation of benefit issues, data entry, insurance reports and much more. Take and process payments. Handle medical insurance processing, including auto and workers comp insurance. Trained new employees and was assistant to the team lead which provided me with many important duties to ensure a smooth running team and great productivity overall.

Operate cash registers efficiently. Responsible for counting contents of cash register drawer at the end of each shift. Assist management in achieving store appearance and maintaining standards. Assist management in achieving payroll and total loss goals. Assist customers with problems or concerns and involve management if necessary. Provide feedback to management on all products, inventory losses, scanning errors and general issues that can impact productivity. Process customer purchases, preforms general cleaning duties, and stocks shelves and displays neatly to maximize visibility and sales. Participates in taking store inventory counts.

Empower team to satisfy and resolve problems. Communicate clearly with each guest in a friendly and courteous way. Ensure all orders are completed and packaged accurately and within speed of service standards. Monitor and adjust products according to merchandising and product appearance standards. Execute team service through effective deployment and communication. Ensure the restaurant meets food safety, sanitation, and standards during the shift. Manage cash during the shift through accurate counting and cashier management. Follow plans and complete daily inventory as assigned. Ensure that processes and policies are followed during the shift.