Maria Carino
Chicago
Summary
Dedicated office administrator with excellent experience in the Dental industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
7
7
years of professional experience
Work History
Front Desk Receptionist
Confident Smiles Dentistry
03.2018 - Current
- Collected and distributed messages to team members and manager to support open communication and high customer service.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Answered phone calls and messages for Confident Smiles, scheduling appointments, and handling patient inquiries.
- Answered calls to offer office information, answer questions, and direct calls to staff.
- Helped patients complete necessary medical forms and documentation.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Prepared and processed patient referrals and transfer requests.
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Maintained organized and clean front office area to create professional and welcoming environment for patients and employees.
- Collected copayments, processed transactions and updated relevant records.
- Collaborated closely with dentists to create customized treatment plans that best met individual patient needs while maximizing practice profitability.
- Maintained professional demeanor by staying calm when addressing unhappy or angry patients.
- Trained new hires on office procedures, software usage, and customer service best practices for seamless integration into the team.
Education
High School Diploma -
Carl Schurz Highschool
3601 N. Milwaukee06.2017
Skills
- Time Management
- Verbal and Written Communication
- Knowledge of Dental Terminology
- Scheduling
- Appointment Setting
- Filing
- HIPAA Compliance
- Patient Assistance
- Treatment Planning
- Dentrix
- Patient Information Verification
- Payment Collection
- Patient Contact
Languages
English
Spanish
Timeline
Front Desk Receptionist
Confident Smiles Dentistry
03.2018 - Current
High School Diploma -
Carl Schurz Highschool
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