Gavin Snelson
Pekin,IL
Summary
Dynamic Shift Lead at Dunkin Donuts with a strong focus on customer service and team motivation. Successfully trained and mentored staff, enhancing performance and ensuring compliance with safety standards. Proven ability in cash handling and conflict resolution, fostering a positive work environment and achieving high guest satisfaction. Developed leadership and team coordination skills in fast-paced environment, focusing on operational efficiency and staff development. Excel in conflict resolution and process optimization, ensuring smooth operations and high customer satisfaction. Seeking to leverage these transferrable skills in new and challenging field.
Overview
3
3
years of professional experience
Work History
Shift Lead
Dunkin Donuts Baskin Robbins
08.2021 - 07.2024
- Executed store opening and closing procedures while balancing tills accurately.
- Trained and mentored new employees to enhance team performance.
- Maintained clean and organized work environment, consistently meeting safety standards.
- Oversaw cash handling processes, ensuring accuracy and proper documentation.
- Resolved customer complaints by providing thoughtful solutions to uphold satisfaction.
- Delivered exceptional customer service by addressing inquiries and maintaining a welcoming atmosphere.
- Directed daily tasks and responsibilities to keep employees productive and focused on goals.
- Supported management in achieving service and quality standards during daily operations.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
Education
Pekin Community Highschool
Pekin, IL05.2022
Skills
- Team motivation
- Conflict resolution
- Workplace safety
- Performance improvement
- Operations monitoring
- Staff development
- Regulatory compliance
- Coaching and mentoring
- Quality control
- Inventory management
- Conflict management
- Relationship management
- Staff onboarding
- Knowledge sharing
- Employee evaluation
- Shift leadership
- Decision-making capacity
- Positive attitude
- Cash handling
- Problem-solving
- Creative problem solving
Timeline
Shift Lead
Dunkin Donuts Baskin Robbins
08.2021 - 07.2024
Pekin Community Highschool
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