Gavin Rampley
Macomb
Summary
Dynamic Parts Specialist with proven expertise at O'Reilly's Auto Parts, excelling in customer service. Recognized for enhancing customer satisfaction through effective communication and product knowledge. Skilled in returns processing and packaging, consistently achieving operational efficiency while fostering loyalty and resolving issues promptly.
Overview
1
1
year of professional experience
Work History
Parts Specialist
O'Reilly's Auto Parts
09.2024 - 05.2025
- Collaborated with team members to ensure timely restocking of shelves and product displays.
- Provided product knowledge and recommendations to enhance customer satisfaction and sales.
- Processed customer transactions efficiently, ensuring accurate billing and payment handling.
- Supported daily operations by organizing merchandise in designated areas for easy access.
- Handled returns and exchanges professionally, resolving issues to maintain customer loyalty.
- Served customers in-store and by telephone to answer questions and place orders.
- Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
- Assisted customers in finding appropriate parts promptly.
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
Education
No Degree - High School Diploma
Macomb Senior High School
Macomb, Il05-2026
Skills
- Warehouse operations
- Shipping and receiving
- Returns processing
- Packaging and labeling
my future plans include going to Spoon River through my Senior year for welding.
I an enrolled in a duel credit course for Welding in my senior year of high school with Spoon River College. I will complete the certificate welding program in May 2026, as well as graduate High School that same time.
Timeline
Parts Specialist
O'Reilly's Auto Parts
09.2024 - 05.2025
No Degree - High School Diploma
Macomb Senior High School
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