Summary
Overview
Work History
Education
Skills
Timeline
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Gavin Hernandez

Chicago

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

Auto Glass Now
Chicago
02.2025 - 04.2026
  • Handled customer complaints and resolved issues in a timely manner.
  • Assisted customers with inquiries regarding auto glass services and products.
  • Processed customer orders and scheduled installation appointments efficiently.
  • Utilized CRM software to track customer requests and follow-ups effectively.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Collected deposits or payments and arranged for billing.

Education

David Speers ITW
Chicago, IL

Skills

  • Customer service
  • Customer relationship management
  • Call center operations
  • Conflict resolution
  • Time management
  • Team collaboration
  • Data analysis
  • Microsoft Excel
  • Microsoft Office
  • Microsoft PowerPoint

Timeline

Customer Service Representative

Auto Glass Now
02.2025 - 04.2026

David Speers ITW
Gavin Hernandez