Gavin Custer
Carlinville
Summary
Dynamic professional with expertise in marketing initiatives and employee training, honed as Assistant Bookstore Manager at Blackburn College. Enhanced sales by implementing strategic promotions and fostering vendor relationships. Proven ability in customer service and teamwork, driving operational excellence and boosting engagement. Successfully improved productivity by 20% through effective scheduling and task delegation as well as upped social media views and likes by over 400%.
Overview
5
5
years of professional experience
Work History
Assistant Bookstore Manager of Marketing
Blackburn College
08.2024 - Current
- Oversaw daily bookstore operations, ensuring efficient inventory management and customer service standards.
- Trained and mentored staff on sales techniques and product knowledge to enhance team performance.
- Implemented promotional strategies to drive sales and increase customer engagement within the bookstore.
- Developed and maintained relationships with vendors for timely product supply and effective merchandising.
- Collaborated with the marketing team to develop targeted advertising campaigns promoting store events and bestsellers.
- Improved staff productivity through effective scheduling, task delegation, and ongoing training support.
- Created and enhanced the store's social media presence and events on campus.
- Created events and sales that would peak customers interest.
Busser, Expo, Server, Line Runner
Bakers and Hale
08.2020 - Current
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Assisted servers with food delivery and table setup during peak hours.
- Collaborated with kitchen staff to ensure timely meal preparation and service efficiency.
- Restocked supplies and managed inventory levels to support operational needs.
- Served customers to maintain an amazing experience.
- Conversed with expos to which food needed to be ran to keep good service quality and efficiency.
- Trained new bussers on best practices for sanitation and customer service standards.
- Streamlined workflow between front-of-house and back-of-house teams for improved service speed.
Education
Bachelor of Arts - Secondary Education And History
Blackburn College
Carlinville, IL12-2026
Associate of Arts - Secondary Education And History
Lewis And Clark Community College
Godfrey05-2024
High School Diploma -
Southwestern High School
Piasa, IL05-2022
Skills
- Employee training
- Marketing initiatives
- Customer service
- Multitasking Abilities
- Problem-solving abilities
- Teamwork and collaboration
- Store operations
- Organizational skills
- Team leadership
Accomplishments
- Supervised team of 12 staff members.
- Achieved a 400% increase in views through effectively helping with and pushing social media.
- Created many events that boosted profit.
- Created many sales to peak interest in consumers.
- Reorganized store on many occasions to implement consumer idealization.
Languages
Spanish
Limited Working
English
Native or Bilingual
Timeline
Assistant Bookstore Manager of Marketing
Blackburn College
08.2024 - Current
Busser, Expo, Server, Line Runner
Bakers and Hale
08.2020 - Current
Bachelor of Arts - Secondary Education And History
Blackburn College
Associate of Arts - Secondary Education And History
Lewis And Clark Community College
High School Diploma -
Southwestern High School