Brooke Cox
Chenoa,IL
Summary
Compassionate Clinical Medical Assistant with strong skills in patient education and vital signs monitoring. Experience in collaborating with healthcare teams to deliver high-quality care and ensure patient confidentiality.
Experienced with billing procedures, data entry, and customer interactions. Utilizes effective communication to ensure timely and accurate invoice processing. Track record of maintaining organized records and supporting financial operations.
Overview
12
12
years of professional experience
1
1
Certification
Work History
CMA
Bloomington Pediatrics
Bloomington,IL
09.2024 - 02.2026
- Assisted in patient intake by collecting medical histories and verifying insurance information.
- Conducted routine laboratory tests and prepared specimens for analysis.
- Supported physicians during examinations by preparing necessary instruments and maintaining sterile environments.
- Educated patients on medication administration and proper healthcare practices.
- Managed electronic health records, ensuring accuracy and compliance with privacy regulations.
- Scheduled patient appointments, optimizing clinic workflow and reducing wait times.
- Maintained inventory of medical supplies, ensuring availability for clinical procedures and patient needs.
- Streamlined administrative processes by scheduling appointments, managing patient intake, and organizing medical documentation.
- Collaborated with other healthcare professionals such as nurses and pharmacists to coordinate optimal care plans for patients.
- Reduced wait times for patients by effectively coordinating physician schedules and exam room availability.
- Taught patients about medications, procedures, and care plan instructions.
- Prepared and administered medications to alleviate patient symptoms.
- Improved patient care by efficiently updating and maintaining electronic health records.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
Dispatcher
Vcom
Pontiac, IL
10.2023 - 05.2024
- Responded to emergency calls with urgency, prioritizing critical situations for immediate assistance.
- Operated multi-line phone systems and radio communications, ensuring accurate message relay to field units.
- Coordinated response efforts with law enforcement, fire departments, and medical services for efficient incident management.
- Maintained detailed logs of calls and incidents, enhancing record accuracy for future reference and reporting.
- Evaluated caller needs quickly, providing essential information while maintaining calm during high-stress situations.
- Conducted routine system checks to ensure operational readiness of communication equipment for dispatch functions.
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
- Dispatched and coordinated emergency services teams according to high-priority calls.
CMA
DaVita
Waukesha, WI
03.2021 - 12.2022
- Collaborated with multidisciplinary teams to enhance patient care and communication strategies.
- Comforted anxious patients before procedures and listened to concerns, offering support, and compassion.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Strengthened team collaboration by actively participating in staff meetings, sharing insights on process improvements, and offering assistance to colleagues when needed.
Financial Services Representative
Chestnut Health Systems
Bloomington, IL
03.2020 - 04.2021
- Assisted clients in navigating financial services and benefits to enhance overall satisfaction.
- Streamlined client onboarding process, improving efficiency and reducing wait times for service access.
- Conducted detailed financial assessments to identify client needs and tailor suitable solutions.
- Collaborated with multidisciplinary teams to ensure comprehensive service delivery for clients.
- Maintained accurate records of client interactions and services provided, ensuring compliance with regulations.
- Provided excellent customer service, resolving issues quickly and maintaining long-term client relationships.
- Worked with clients to develop financial planning strategies and solutions through evaluation of finances.
- Maintained updated records of all financial transactions to support traceability.
- Processed patient billing inquiries, ensuring accuracy and timely resolution of financial issues.
- Educated patients on insurance benefits and payment options to enhance understanding and compliance.
- Collaborated with insurance providers to verify coverage details, streamlining claims processing procedures.
CMA
Galvin OB
Bloomington, IL
05.2017 - 10.2019
- Managed prescription refills requests promptly resulting in better medication adherence among patients.
- Supported successful treatment plans by preparing patients for examinations, discussing treatment options, and providing clear instructions on medication usage.
- Demonstrated expertise in performing EKGs, phlebotomy procedures, injections administration ensuring accuracy in each procedure performed.
- Ensured accurate diagnoses by proficiently collecting lab specimens and conducting routine tests.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Reviewed physician's calendar and scheduled patient appointments by telephone and in-person.
- Equipped patients with assistance required for basic care.
Billing Manager
4nero Mechanical
Chenoa, IL
03.2014 - 09.2018
- Oversaw billing operations, ensuring timely and accurate invoicing processes.
- Managed accounts receivable, enhancing cash flow through efficient collections procedures.
- Developed and implemented billing policies, improving compliance with industry regulations.
- Trained and mentored billing team, fostering professional development and enhancing service quality.
- Analyzed billing discrepancies, resolving issues promptly to maintain client satisfaction.
- Led audits of billing processes, identifying areas for improvement and implementing corrective actions.
- Monitored financial reports, providing strategic insights to senior management for decision-making purposes.
- Reviewed billing problems, researched issues, and resolved concerns.
- Managed monthly billing process to complete billings and returns to meet company revenue recognition policies.
- Reduced errors and discrepancies in invoicing by closely monitoring billing data and conducting regular audits.
Education
High School Diploma -
Penn Foster High School
Certified Clinical Medical Assistant -
Heartland Community College
Normal, ILSkills
- HIPAA compliance
- Patient confidentiality
- Electronic health records
- Clinical documentation
- Phlebotomy techniques
- Sterilization techniques
- Patient scheduling
- Insurance verification
- Organized
- Fast Learner
Certification
- CCMA - Certified Clinical Medical Assistant
Languages
English
Full Professional
Timeline
CMA
Bloomington Pediatrics
09.2024 - 02.2026
Dispatcher
Vcom
10.2023 - 05.2024
CMA
DaVita
03.2021 - 12.2022
Financial Services Representative
Chestnut Health Systems
03.2020 - 04.2021
CMA
Galvin OB
05.2017 - 10.2019
Billing Manager
4nero Mechanical
03.2014 - 09.2018
High School Diploma -
Penn Foster High School
Certified Clinical Medical Assistant -
Heartland Community College