GARRY NEIL CULLA
Melrose Park
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons.
Overview
22
22
years of professional experience
Work History
Amazon Independent Delivery Contractor
Amazon Prime Products
03.2020 - Current
- Improved delivery efficiency by optimizing routes and adhering to strict timeframes.
- Enhanced customer satisfaction by providing timely and accurate deliveries with a friendly demeanor.
- Maintained vehicle safety and cleanliness, ensuring a positive image for the company.
- Collaborated with team members to streamline processes and improve overall delivery performance.
- Developed strong relationships with clients through consistent communication and excellent service.
- Loaded and unloaded packages with care, minimizing potential damage during transport.
- Complied with all company policies and regulations while representing the brand professionally on the road.
- Navigated challenging traffic conditions efficiently, ensuring timely arrivals at each destination.
- Utilized GPS technology effectively to find optimal routes and avoid unnecessary delays.
Customer Service Representative
United Airlines
09.2022 - 12.2022
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Reviewed and updated customer information to maintain up-to-date records for high-quality service.
- Engaged customers to find amiable and appropriate solutions to transportation issues and conflicts.
- Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
- Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Investigated and resolved customer inquiries and complaints quickly.
Fleet Service Clerk (Ramp Agent)
Envoy Air Inc An American Airlines Company Group
12.2020 - 08.2021
- Guided planes for all arrivals and departures with strong focus on safety
- Inspected cargo for efficient and safe handling and transport between planes and cargo areas
- Documented all required information regarding cargo weight and destination
- Inspected aircraft for cracks, metal fatigue and other signs of wear or damage
- Refilled aircraft potable water tanks, applying appropriate safety and health guidelines to connections and transportation
- Worked flexible hours; night, weekend, and holiday shifts
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Restaurant Server / Team Leader
Regent,Norweigian, Vikings, Resorts World
01.2004 - 06.2019
- International Coast(World Cruise)
- Kept server areas clean and stocked to increase efficiency while working tables
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
- Maintained customer satisfaction by clarifying questions about orders and specialty items
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow
- Bussed and reset tables to keep dining room and work areas clean
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
- Monitored dining rooms for seating availability as well as service, safety and well-being of guests
- Checked identification for minimum age for sale of alcoholic beverages
- Achieved monthly sales goals by using successful strategies to promote specials, desserts and alcoholic beverages.
Restaurant Manager
Tokyo Tokyo Japanese Restaurant
06.2002 - 09.2003
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues and conflicts
- Shouldered management responsibilities during absence of manager
- Assisted established management staff with operational oversight, business development and process improvement strategies
- Monitored employee performance and enacted improvement plans, coordinated disciplinary actions or provided rewards
- Collaborated in professional team to solve workflow issues.
Education
Bachelor of Science - Hotel And Restaurant Management
Lyceum of The Philippines
04.2000
Skills
- Airline policies
- Food and beverage pairings
- Tableside Service
- Safe Food Handling
- Exceptional customer service
- Guest Relations Management
- Dining area maintenance
- Forklift Operation
- Arrival and departure duties
- Aircraft servicing
- Safety regulations
- Self-Motivated
- Airline Policies
- Flight Scheduling
- Reservation Confirmation
Timeline
Customer Service Representative
United Airlines
09.2022 - 12.2022
Fleet Service Clerk (Ramp Agent)
Envoy Air Inc An American Airlines Company Group
12.2020 - 08.2021
Amazon Independent Delivery Contractor
Amazon Prime Products
03.2020 - Current
Restaurant Server / Team Leader
Regent,Norweigian, Vikings, Resorts World
01.2004 - 06.2019
Restaurant Manager
Tokyo Tokyo Japanese Restaurant
06.2002 - 09.2003
Bachelor of Science - Hotel And Restaurant Management
Lyceum of The Philippines
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