Garrick Grace
Chicago
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of a team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
United Airlines
Chicago
01.2022 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Resolved customer inquiries through phone, email, and chat, ensuring timely and accurate information delivery.
- Maintained composure and professionalism under pressure, successfully diffusing tense situations to restore customer satisfaction.
- Cultivated strong customer relationships, fostering loyalty and encouraging repeat business.
Lead Dispatcher
United Ground Express
Chicago
03.2018 - 01.2022
- Coordinated daily dispatch operations for airline services at United Ground Express.
- Trained new dispatchers on operational procedures and software systems, ensuring seamless onboarding.
- Ensured compliance with safety regulations and company policies, mitigating risks during dispatch activities.
- Mentored junior team members, fostering professional development and enhancing team cohesion.
Lead Baggage Handler
Prospect Air Services, Inc, O'hare Airport
Chicago
07.2015 - 04.2018
- Operated ground support equipment to facilitate timely baggage transport and handling.
- Ensured accurate luggage identification through effective tagging systems.
- Collaborated with team members to coordinate efficient baggage flow.
- Arranged bins, carts, and containers strategically to enhance loading efficiency.
Education
High School Diploma - Forensic Science
Gage Park High School
Chicago, IL06-2014
Skills
- Customer relationship management
- Conflict resolution
- Problem solving
- Project coordination
- Adaptability to change
- Data analysis
- Quality control
- Product knowledge
- Microsoft outlook
- Strong teamwork
Timeline
Customer Service Representative
United Airlines
01.2022 - Current
Lead Dispatcher
United Ground Express
03.2018 - 01.2022
Lead Baggage Handler
Prospect Air Services, Inc, O'hare Airport
07.2015 - 04.2018
High School Diploma - Forensic Science
Gage Park High School