Garetti Govea
Lyons
Summary
Customer service professional with solid background in delivering exceptional support and solutions. Known for reliability, adaptability, and unwavering commitment to team success. Strong interpersonal skills and ability to navigate complex customer interactions with ease.
Overview
5
5
years of professional experience
Work History
Customer Service Specialist
Great Kitchens Food Company
03.2022 - Current
- Examine sales orders to confirm case counts / pallet counts, pricing and delivery dates are accurate.
- Communicate with customers to address order inquiries, changes and cancellations.
- Inform customers by e-mail or telephone of order delays due to vendor related issues such as packaging or ingredients.
- Developed rapport with customers, fostering long-term relationships.
- Collaborated with team members .
Receptionist Administrator
Great Kitchens Food Company
12.2020 - 03.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Coordinated meeting room bookings, optimizing space utilization and accommodating diverse needs.
- Maintained inventory of office supplies, preventing shortages and supporting daily operations.
- Assisted in organizing company events, contributing to team morale and cohesion.
Production Assistant /Assistant Buyer
Great Kitchens Food Company
02.2020 - 12.2020
- Maintained complete documentation and records of all purchasing activities.
- Reduced PPE shortages by closely monitoring inventory levels and promptly ordering necessary supplies.
- Developed and maintained positive relationships with vendors, ensuring reliable supply and favorable terms.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Documented production information via daily system logs and discussed issues with management.
- Improved inventory management by accurately tracking materials usage and updating records accordingly.
Education
Associate of Science -
Morton Community College
Cicero, ILSkills
- Excellent written and oral communication skills
- Customer order management
- Computer proficiency
- High attention to detail
- Multitasking
- Problem resolution
- Microsoft Dynamics 365 knowledge
- Microsoft Office Suite Knowledge
Languages
Spanish
English
Timeline
Customer Service Specialist
Great Kitchens Food Company
03.2022 - Current
Receptionist Administrator
Great Kitchens Food Company
12.2020 - 03.2022
Production Assistant /Assistant Buyer
Great Kitchens Food Company
02.2020 - 12.2020
Associate of Science -
Morton Community College
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