Galina Drofyak
Carol Stream
Summary
Dedicated healthcare professional with proven expertise in patient care and office administration, notably at Elmhurst Hospital. Excelled in enhancing patient experiences and streamlining front desk operations. Skilled in medical billing and compassionate communication, achieving a significant reduction in patient no-shows. Demonstrates a strong commitment to HIPAA compliance and patient satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Medical Assistant
Asthma And Allergy Welness Center
07.2023 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Collected and documented patient medical information such as blood pressure and weight.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Measured patient pulse oximetry.
- Measured patient spirometry.
Phlebotomist
Elmhurst Hospital
05.2016 - 06.2023
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Actively engaged with patients to educate them on proper post-draw care, reducing potential complications and ensuring their comfort throughout the process.
Education
GED -
Amundsen High School
Chicago, IL01-1999
Skills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Patient scheduling
- Patient registration
- Office administration
- Appointment setting
- Insurance verification
- HIPAA guidelines
- Payment collection
- Reminder calls
- Medical billing
- Medical charting
- Insurance verifications
- Cash handling
Certification
- Medical Administrative Assistant Certification (CMAA) - National Healthcareer Association (NHA).
- Registered Phlebotomy Technician (RPT) - American Medical Technologists (AMT).
Languages
Russian
Limited Working
Ukrainian
Native or Bilingual
Timeline
Medical Assistant
Asthma And Allergy Welness Center
07.2023 - Current
Phlebotomist
Elmhurst Hospital
05.2016 - 06.2023
- Medical Administrative Assistant Certification (CMAA) - National Healthcareer Association (NHA).
- Registered Phlebotomy Technician (RPT) - American Medical Technologists (AMT).
GED -
Amundsen High School
Similar Profiles
Miguel GonzalezMiguel Gonzalez
Medical Assistant Supervisor at Florida Center for Allergy & Asthma CareMedical Assistant Supervisor at Florida Center for Allergy & Asthma Care
Sara SustaitaSara Sustaita
Medical Assistant at Center For Allergy & Asthma of TexasMedical Assistant at Center For Allergy & Asthma of Texas
Josanna AmosJosanna Amos
Medical Assistant at Carolina Asthma & Allergy CenterMedical Assistant at Carolina Asthma & Allergy Center