Galiel Cervantes
Glendale Heights
Summary
Dynamic Shift Manager at MOD Pizza with a proven track record in employee training and team development. Expert in cash handling and decision-making, I foster a positive work environment while effectively resolving customer complaints. Recognized for enhancing team performance through mentorship and clear communication, ensuring high-quality service standards.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Shift Manager
MOD Pizza
Bloomingdale
05.2020 - Current
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team
- Trained and mentored new employees to maximize team performance
- Improved overall team performance by effectively delegating tasks and providing clear instructions
- Promoted a positive work environment through open communication and constructive feedback
- Kept employees operating productively and working on task to meet business and customer needs
- Supervised employees and oversaw quality compliance with company standards for food and services
- Worked closely with team members to schedule breaks and shifts to meet state regulations
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards
Front Desk Receptionist
Glendale Heights Sports Hub
Glendale Heights
02.2019 - 12.2019
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team
- Trained and mentored new employees to maximize team performance
- Improved overall team performance by effectively delegating tasks and providing clear instructions
- Promoted a positive work environment through open communication and constructive feedback
- Kept employees operating productively and working on task to meet business and customer needs
- Supervised employees and oversaw quality compliance with company standards for food and services
- Worked closely with team members to schedule breaks and shifts to meet state regulations
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards
Education
Bachelor Of Business - Business Marketing, marketing, Spanish
Elmhurst University
Elmhurst, IL12.2025
Associate Of Arts - Marketing
College of DuPage
Glen Ellyn, IL05.2023
High school -
Glenbard West
Glen Ellyn, IL05.2020
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Staff motivation
- Punctual and reliable
- Handling customer complaints
- Training and mentoring
- Relationship building
- Team development
- Inventory control
- Interpersonal skills
Certification
- Food Safety Modernization Act Certification – Food and Drug Administration, or accredited third parties.
- Quality Improvement Associate QIA—American Society for Quality.
Languages
- English, Native or Bilingual
- Spanish, Native or Bilingual
- Portuguese, Limited Working
Timeline
Shift Manager
MOD Pizza
05.2020 - Current
Front Desk Receptionist
Glendale Heights Sports Hub
02.2019 - 12.2019
Bachelor Of Business - Business Marketing, marketing, Spanish
Elmhurst University
Associate Of Arts - Marketing
College of DuPage
High school -
Glenbard West