Summary
Overview
Work History
Education
Skills
Personal Information
Career Overview
Certification
Timeline
Generic

Gal Greenberg

Agile Coach
Tel Aviv

Summary

As an Agile Coach Lead with over 20 years of experience in the telecommunications industry, I have dedicated more than a decade to leading and managing Agile programs. My journey has been marked by a passion for fostering collaborative environments, driving continuous improvement, and delivering high-value solutions.

Throughout my career, I have successfully guided numerous teams through Agile transformations, leveraging frameworks such as Scrum, Kanban, and SAFe using Jira. My expertise lies in coaching teams to embrace Agile principles, enhancing their productivity, and ensuring alignment with organizational goals.

I am adept at:

  • Leading Cross-Functional Teams: Achieving project milestones and deliverables.
  • Implementing Agile Methodologies: Streamlining processes and improving efficiency.
  • Mentoring and Training: Developing team members' Agile skills and mindset.
  • Facilitating Workshops and Training Sessions: Promoting Agile best practices.
  • Collaborating with Stakeholders: Ensuring transparency and effective communication.

My approach is centered on empowering teams to take ownership of their work, fostering a culture of trust and accountability, and continuously seeking ways to innovate and improve. I am committed to helping organizations navigate the complexities of Agile adoption and achieve sustainable success.

Overview

27
27
years of professional experience
6
6
Certifications
2
2
Languages

Work History

Head of Agile Coaching

Amdocs
01.2020 - Current
  • Strategic Leadership: Developed and implemented the overall Agile strategy for the organization, ensuring alignment with business goals.
  • Coaching and Mentoring: Provided guidance and support to Agile coaches, Scrum Masters, and teams to foster a culture of continuous improvement and Agile best practices.
  • Training and Development: Conduct training sessions and workshops to enhance the Agile skills of teams and individuals.
  • Agile Transformation: Lead the Agile transformation initiatives, helping the organization transition from traditional methodologies to Agile framework mainly SAFe.
  • Performance Metrics: Establish and track key performance indicators that are aligned and standards cross the organization to measure the success of Agile implementations and identify areas for improvement.
  • Stakeholder Management: Collaborate with senior leadership and stakeholders to ensure buy-in and support for Agile practices.
  • Problem-Solving: Address and resolve any impediments or challenges that teams face during their Agile journey.
  • Continuous Improvement: Promote a mindset of continuous improvement and adaptability within the organization - building a learning organization
  • process adherance: Led the Green-By-Design project at Amdocs, which serves as the comprehensive book of processes. This project provides detailed implementation steps for all processes and includes an assessment model to validate adherence and compliance.

Agile Coach

Amdocs
01.2014 - 01.2020
  • Business Agility Implementation: Guided customers' business teams to adopt business agility practices, resulting in faster time to market by focusing on creating value stream systems.
  • Leadership and Executive Coaching: Provided hands-on coaching to leadership and executives.
  • SAFe Implementation: Coached program and portfolio management towards successful SAFe implementations.
  • Team Performance Enhancement: Coached various teams to achieve improved performance, measured by faster development and higher quality, through the implementation of ceremonies, practices, and mindset activities.
  • Communication Improvement: Identifying communication impediments and guided them to remove issues and delays, leading to higher productivity.
  • Professional Sessions and Workshops: Conducted professional sessions, agile workshops , role-based trainings for adopting Agile princiles
  • SAFe Certification: Delivered official SAFe lessons, including certification for various types.

Quality Business Partner

Amdocs
01.2008 - 01.2014

1. Quality Strategy Development: Develop and implement quality strategies that align with the organization's goals and objectives.

2. Process Improvement: Identify areas for process improvement and work with teams to implement changes that enhance quality and efficiency.

3. Compliance and Standards: Ensure that all processes comply with relevant quality standards and regulations.

4. Performance Metrics: Establish and monitor key performance indicators (KPIs) to measure the effectiveness of quality initiatives.

5. Training and Development: Conduct training sessions to educate employees on quality standards and best practices.

6. Stakeholder Collaboration: Work closely with various departments and stakeholders to ensure quality is integrated into all aspects of the business.

System Architect & Solution Designer

Amdocs
01.2005 - 01.2008
  • Requirement Analysis: Led end-to-end requirement analysis with customers to build solutions that align with both their needs and budget.
  • Innovative Implementation: Oversaw the first Amdocs implementation of a side-by-side system for Ensemble, integrating with OLC, RPL, and PC products.
  • Solution Presentation: Presented the developed solutions to customers, ensuring clarity and alignment with their expectations.
  • Development Collaboration: Worked closely with Amdocs development streams to ensure seamless and faultless solutions.

Development team - Group leader – CSM, API and Fulfillment desktop – ordering

Amdocs
01.2000 - 01.2005
  • Team Direction and Policies: Provided direction and established policies to guide the team towards achieving our goals.
  • Objective Clarity: Assisted the team in understanding specific objectives, developing methods to reach them, and collaborating with team members to fulfill their responsibilities.
  • Planning and Control: Managed the team’s schedule, resources, budget, risk, and scope to ensure the delivery of high-quality software on time.
  • Integration Development: Led integration development activities with MPS, AR, Billing, and MAF modules.
  • Development Team Member: Contributed to the FDT Ordering team by developing backend APIs and frontend applications.

Infra Operational Leader

01.1998 - 01.2000
  • Building system Infrastructure at customer sites, for the coming software package, installing the software package, Databases and Production scripts
  • Providing technical Support for the various development teams
  • Leading operational supporting group

Education

Bachelor of Science - Computer Science

Tel Aviv University
04.2001 - 01.1997

Skills

Agile metrics analysis

Scaled Agile framework expertise

Agile training

Value stream mapping

Servant leadership

Team leadership

Decision-making

Time management

Team development

Team motivation

Coaching techniques

Personal Information

Date of Birth: 12/31/72

Career Overview

I am an Agile & Scrum coach with a client-focus and am result oriented with over 8 years of coaching experience both at team and enterprise levels. My well-rounded experience in various additional roles such as Scrum Master, Product Manager, Business Analyst as well as Program and Development lead. Working across numerous accounts and theologies enabled me to provide unparalleled communication and persuasion skills.

Certification

Leading SAFe® (Certified SAFe® Agilist)

Timeline

SAFe® Product Owner/Product Manager Certified

11-2024

SAFe® Scrum Master Certified

11-2024

Leading SAFe® (Certified SAFe® Agilist)

10-2024

Implementing SAFe® (SAFe Practice Consultant)

10-2024

Head of Agile Coaching

Amdocs
01.2020 - Current

PSM 1

07-2017

PSM 2

07-2017

Agile Coach

Amdocs
01.2014 - 01.2020

Quality Business Partner

Amdocs
01.2008 - 01.2014

System Architect & Solution Designer

Amdocs
01.2005 - 01.2008

Bachelor of Science - Computer Science

Tel Aviv University
04.2001 - 01.1997

Development team - Group leader – CSM, API and Fulfillment desktop – ordering

Amdocs
01.2000 - 01.2005

Infra Operational Leader

01.1998 - 01.2000
Gal GreenbergAgile Coach