Gabryelle Schenck
Lake Zurich
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
6
6
years of professional experience
Work History
SR. Executive Account Manager (Sr. EAM)
Paylocity
Schaumburg, IL
03.2021 - Current
- Responsibilities included but not limited to being extremely knowledgeable in Paylocity’s payroll system and software.
- Provides a professional experience with each client by building rapport but also handling their questions with confidence and knowledge.
- Being able to handle extreme volume during year end with ease as well as maintaining my exceptional stats.
- Being able to work within a tight knit team to make sure issues are being met, collaborating on cases, and even helping other coworkers with their clients.
- Assisting managers and other team leads with service management cases and being able to properly de-escalate clients and gaining their trust.
- Working with the largest clients that we house and making sure all their needs, expectations, and wants are achieved.
- Mentoring and training new hires across teams to ensure product knowledge is building with time to assist our clients.
TAX & PAYROLL ACCOUNT SUPPORT REPRESENTATIVE
Sykes (Intuit Partnership)
Deland, FL
09.2019 - 03.2021
- Started as software support for Quickbooks Desktop Payroll and Taxes for both support plans. Quickly moved to Product Ready Facilitator, and then Interim Knowledge Advisor.
- Payroll responsibilities include ensuring client accounts are set up specifically to the local, state, and federal tax needs for each employee and employer.
- Provided a professional experience for each client establishing a confident support system for any needs, not limited to staying in communication with government agencies to ensure accuracy.
- Making sure each agent was set up for success by providing and delivering feedback and action plans when necessary depending on evaluations done over the course of the training period.
- Interim Knowledge Advisor duties included backing all agents with support needed to provide care and assistance to clients. This also includes working with the internal departments to make sure all needs are being addressed and met.
- Moved up to take Office of the President calls for Intuit and helped with the heavy executive escalations.
Education
Bachelor's Degree - Psychology
University of Central Florida
Orlando, FL07.2023
Diploma - undefined
T Dewitt Taylor High School
Deland, FL05.2015
Skills
- Time management skills
- Customer engagement
- Relationship management
- Teamwork and collaboration
- Adaptability and flexibility
- Communication skills
- Exemplary organization
- Certified in Paylocity for Accruals, Security, General Ledger, and Time and Labor
Timeline
SR. Executive Account Manager (Sr. EAM)
Paylocity
03.2021 - Current
TAX & PAYROLL ACCOUNT SUPPORT REPRESENTATIVE
Sykes (Intuit Partnership)
09.2019 - 03.2021
Diploma - undefined
T Dewitt Taylor High School
Bachelor's Degree - Psychology
University of Central Florida