GABRIELLE "PAIGE" BOWEN
636 Country Club Heights Apt 302 Quincy,IL
Summary
Compassionate Certified Nursing Assistant adept at bathing, grooming and feeding elderly and disabled patients. Familiar with advanced medical terminology and procedures. State-certified Nursing Assistant bringing senior-level experience in healthcare settings. Observant and reliable with good bedside manner and excellent time-management skills to address patient requirements in high-volume care facilities. Proficient in mobility and personal hygiene support. Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds.
Overview
7
7
years of professional experience
Work History
Optometric Assistant
Quincy Medical Group
07.2022 - Current
- Scheduled appointments, handled referrals and ordered supplies for optometric practice.
- Took medical histories and reported current concerns from patients prior to physical exam by optometrist.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Monitored and ordered supplies and materials to keep office well stocked.
- Entered prescription data into computer and initiated new contact lens orders.
- Collaborated with optometry staff to reach individual and team goals.
- Assisted with dilating patients or using eye medications when directed by optometrist.
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
- Instructed patients on contact lens insertion and removal and lens care guidelines.
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
- Monitored patient flow throughout office and properly communicated delays.
- Performed developmentally appropriate patient care for optometry patients aged 6mo to 93
Patient Excellence Representative
Quincy Medical Group
12.2021 - Current
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Managed patient registration process, confirming data accuracy and completeness.
- Took copayments and compiled daily financial records.
- Balanced deposits and credit card payments each day.
Associate of Science
Ultimate Medical Academy – Online School
11.2019 - 01.2021
- Degree in Health Sciences – Medical Billing and Coding
Assistant Manager / Retail / Customer Service
Hibbett Sports
07.2020 - 10.2020
- Assisted customers with finding merchandise, organized the sales floor, and handled managerial paperwork
- Completed SKU lookups and supported incoming and outgoing merchandise transfers
- Processed data entry for various assignments from management and scheduled staff.
Certified Nurse Aide
Sunset Nursing Home
01.2020 - 06.2020
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Furthered skills by actively taking part in employee training and taking classes to improve skills.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Staffing Coordinator / Certified Nurse Aide
Willow Care Nursing Home
09.2019 - 01.2020
- Answered inbound phone calls, gave information to callers, took messages, and transferred calls as needed
- Scheduled calendars, prioritized corporate meetings, and made travel arrangements
- Created and edited documents, operated office equipment, and provided excellent customer service
- Scheduled and confirmed appointments and managed employee staffing needs
- Volunteer
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
Certified Nurse Aide
North Adams Home
09.2016 - 07.2019
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Furthered skills by actively taking part in employee training and taking classes to improve skills.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
Certified Nurse Aide
Good Samaritan Nursing Home
02.2016 - 08.2016
- Maintained accurate records of resident care, condition, progress, and concerns
- Responded appropriately to the physical, emotional, and developmental needs of the residents
- Assisted residents with activities of daily living
- Promoted positive relationships with patients, families, management, and staff.
Education
HIPAA Essentials for Healthcare Professionals Certificate -
Associate of Science Degree - Medical Billing and Coding
Ultimate Medical Academy
2021
Skills
- Medical Billing
- Accounts Receivable
- Collections
- Co-Pay
- Deductibles
- Co-Insurance
- EOBs
- Revenue Cycle Management
- Posting Payments
- Government (Medicare & Medicaid)
- 3rd Party Payers
- Electronic Health Records (EHR)
- Electronic Medical Records (EMR)
- Greenway Prime Suite EHR
- Managed Care (HMO, PPO, POS)
- Workers Compensation
- MS OneNote
- Insurance Verification
- Insurance Claim Processing
- CMS 1500
- CMS 1450 (UB-04)
- Front Office Operations
- Medical Office Procedures
- Scheduling
- Medical Terminology
- Anatomy & Physiology
- HIPAA Compliance
- Medical Coding (ICD-10-CM, HCPCS, CPT)
Affiliations
Hands-on, task focused professional with strong communication skills leveraging vast healthcare industry experience. Pays close attention to detail for accurate and compliant documentation, follows policies, procedures, and guidelines to ensure consistent quality, and maintains and safeguards patient privacy and confidentiality. State of Illinois Certified Nurse Aide (CNA) Exhibited customer service skills to effectively deal with patients and healthcare providers. Manages time and priorities in multi-task environments. Works as part of a team and maintains a professional and positive environment. Microsoft Office Applications / MS Excel | MS Word | MS PowerPoint | MS Outlook | Typing Speed: 93 WPM Volunteer of the Year | Maple Lawn Nursing Home | Certified in CPR and First Aid |Electronic Medical Records (EMR / EHR) | Point Click Care| On-Shift Cloud-Based Software|
Timeline
Optometric Assistant
Quincy Medical Group
07.2022 - Current
Patient Excellence Representative
Quincy Medical Group
12.2021 - Current
Assistant Manager / Retail / Customer Service
Hibbett Sports
07.2020 - 10.2020
Certified Nurse Aide
Sunset Nursing Home
01.2020 - 06.2020
Associate of Science
Ultimate Medical Academy – Online School
11.2019 - 01.2021
Staffing Coordinator / Certified Nurse Aide
Willow Care Nursing Home
09.2019 - 01.2020
Certified Nurse Aide
North Adams Home
09.2016 - 07.2019
Certified Nurse Aide
Good Samaritan Nursing Home
02.2016 - 08.2016
HIPAA Essentials for Healthcare Professionals Certificate -
Associate of Science Degree - Medical Billing and Coding
Ultimate Medical Academy
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