Gabrielle Vaia
Chicago
Summary
Highly organized and motivated Account Manager with demonstrated track record of building relationships with clients, developing successful sales campaigns, and managing teams of account managers. Skilled in financial analysis, customer service and problem-solving. Experienced in coordinating activities with various departments to achieve strategic objectives.
Overview
9
9
years of professional experience
Work History
Account Executive
Trophi Hospitality
06.2024 - Current
- Achieved or exceeded company-defined sales quotas.
- Negotiated contracts successfully, securing favorable terms for both the company and clients.
- Delivered informative presentations to potential clients, showcasing the unique value of products or services offered.
- Monitored industry trends and competition, adjusting sales strategies accordingly to maintain a competitive edge in the market.
- Conducted regular check-ins with existing clients to assess their needs and identify upselling opportunities.
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Client Services Consultant
MetLife
01.2018 - 05.2024
- Responsible for managing a set of national accounts customers
- Primary responsibilities include handling the day-to-day administrative responsibilities including but not limited to:
- Create and lead customer presentations
- Prepare and present customer financial reports
- Implement new business
- Manage several ongoing projects while remaining the single point of contact for all customer business needs
- Coordination of all stakeholders including but not limited to the MetLife law department, the broker and/or consulting firm, customer payroll department and customer benefits team
- Continue education with regard to current industry trends
Full Time Nanny/House Manager
Private Household
01.2016 - 01.2018
- Managed children''s schedules effectively to ensure timely completion of homework, extracurricular activities, and daily routines.
- Collaborated closely with parents in establishing boundaries/rules within the household which helped maintain consistency across all environments.
- Enhanced children''s emotional well-being by providing attentive care and nurturing relationships.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Assisted with light housekeeping duties as well as running errands.
- Promoted intellectual development through reading, storytelling, and engaging educational activities.
- Handled challenging behavioral issues using appropriate discipline strategies and proactive communication with parents.
- Maintained a clean and organized home environment conducive to optimal child development through regular tidying duties.
Education
Bachelor of Science - Business Management
DePaul University
Chicago, IL06.2018
Skills
- Account management
- Relationship building and management
- Customer presentations
- Written and verbal communication
- Customer relationship management (CRM)
- Needs assessments
- Time management
- Attention to detail
- Organizational skills
- Problem-solving
- Task prioritization
- Written communication
Timeline
Account Executive
Trophi Hospitality
06.2024 - Current
Client Services Consultant
MetLife
01.2018 - 05.2024
Full Time Nanny/House Manager
Private Household
01.2016 - 01.2018
Bachelor of Science - Business Management
DePaul University
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