Gabrielle Prenzel
Collinsville
Summary
Dedicated professional with exceptional customer service skills, strong multitasking abilities, and a reliable work ethic. Committed to enhancing guest experiences and resolving issues promptly in fast-paced environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Bartender and Server
Barrel & Bru Tap House
Edwardsville, IL
11.2024 - 01.2026
- Mixed cocktails and beverages following standard recipes to ensure quality and consistency.
- Provided exceptional customer service, enhancing guest satisfaction through attentive interactions.
- Assisted in inventory management by tracking stock levels and placing orders as needed.
- Collaborated with kitchen staff to create seamless service flow during peak hours.
- Developed knowledge of craft beers and spirits, informing customers about menu options effectively.
- Trained new staff on bar procedures, enhancing team performance and efficiency.
- Implemented new drink specials based on seasonal trends, attracting more patrons to the bar area.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Improved team morale and efficiency, leading by example and offering support during peak hours.
- Contributed to event success by efficiently serving large groups.
Sales Associate
Shoe Carnival
Fairview Heights, IL
01.2023 - 03.2024
- Assisted customers in product selection, enhancing overall shopping experience.
- Processed transactions efficiently, ensuring accuracy and customer satisfaction.
- Maintained store organization and cleanliness, promoting a welcoming environment.
- Collaborated with team members to achieve sales targets and improve service quality.
- Managed inventory levels through regular stock checks and replenishments.
- Provided product knowledge to customers, facilitating informed purchasing decisions.
- Trained new associates on company policies and sales techniques to enhance team performance.
- Resolved customer inquiries and complaints promptly, fostering loyalty and retention.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Education
No Degree - Criminal Justice
Southern Illinois University, Edwardsville
Edwardsville, IL05-2029
High School Diploma -
Collinsville Highschool
Collinsville, IL05-2023
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Patience and tolerance
- Complex Problem-solving
- Handling difficult customers
- Memory retention
- Outgoing personality
- Clear and effective communication
Certification
Food handlers certificate
Basset certification
Timeline
Bartender and Server
Barrel & Bru Tap House
11.2024 - 01.2026
Sales Associate
Shoe Carnival
01.2023 - 03.2024
No Degree - Criminal Justice
Southern Illinois University, Edwardsville
High School Diploma -
Collinsville Highschool