Gabrielle Mendenall
Stonington
Summary
Experienced with maintaining security and control within correctional facilities. Utilizes conflict resolution and de-escalation techniques to manage individual in custody's behavior effectively. Strong understanding of legal and ethical standards, ensuring compliance and safety.
Overview
11
11
years of professional experience
Work History
Correctional Officer
IDOC
08.2021 - Current
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of individuals to identify and confiscate contraband and other prohibited items.
- Observed and supervised individuals throughout visits, meal time, recreation, medical furloughs, and court writs.
- Maintained individual safety through vigilant monitoring of behavior and swift intervention during conflicts.
Bus Driver
Durham School Bus Services
03.2021 - 08.2021
- Completed pre- and post-trip bus inspections for safe passenger transportation.
- Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
- Kept bus interiors clean and tidy to provide comfortable passenger environments.
- Assisted passengers with disabilities, ensuring safe boarding, comfortable travel, and proper disembarking procedures were followed.
Delivery Driver
FedEx
11.2020 - 03.2021
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
Store Manager
GPM Investments
10.2019 - 06.2020
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Cashier
Kroger
06.2019 - 10.2019
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
Assistant Manager
GPM Investments
01.2019 - 06.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Pharmacy Technician
Walgreens
11.2018 - 05.2019
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Merchandiser
Driveline Retail
08.2018 - 11.2018
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
Pharmacy Technician
Walgreens
03.2018 - 07.2018
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Laborer
Maskeys Lawn and Garden
05.2015 - 09.2015
- Improved worksite efficiency by maintaining clean and organized work areas.
- Performed general housekeeping and cleaning tasks.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Promoted a positive work environment by demonstrating strong teamwork and communication skills.
Assistant Manager
GPM Investments
11.2014 - 04.2015
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
Education
Associate of Science -
Ultimate Medical Academy
Clearwater, FL06-2016
High School Diploma -
South Fork Jr/Sr High School
Kincaid, IL05-2012
Skills
- De-escalation techniques
- Conflict resolution skills
- Correctional facility procedures
- Tactical Team Certified Member
Timeline
Correctional Officer
IDOC
08.2021 - Current
Bus Driver
Durham School Bus Services
03.2021 - 08.2021
Delivery Driver
FedEx
11.2020 - 03.2021
Store Manager
GPM Investments
10.2019 - 06.2020
Cashier
Kroger
06.2019 - 10.2019
Assistant Manager
GPM Investments
01.2019 - 06.2019
Pharmacy Technician
Walgreens
11.2018 - 05.2019
Merchandiser
Driveline Retail
08.2018 - 11.2018
Pharmacy Technician
Walgreens
03.2018 - 07.2018
Laborer
Maskeys Lawn and Garden
05.2015 - 09.2015
Assistant Manager
GPM Investments
11.2014 - 04.2015
Associate of Science -
Ultimate Medical Academy
High School Diploma -
South Fork Jr/Sr High School
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