Gabriella Valdez

As a Home Depot Specialist I help customers bring project ideas to life by providing expert product recommendations, and installations for flooring and Window Decor and guide customers through their entire project

Key Responsibilities

• Customer Consultations: Listen to project needs, offer design or product solutions, and clearly explain installations and deliveries.
• Sales & Metrics: Upsell and close customer sales by driving product benefits offering promos and pitching credit options and financing around the customer’s needs in order to increase revenue.
• Store Maintenance: Keep designated departments organized, safe, and fully stocked. Ensure aisle processes are being followed, packing down, accurate inventory
• Responsible for managing special orders and ensuring a seamless end to end shopping experience
• Resolve customer complaints in a timely manner
• Product knowledge: Deep knowledge of specific specialty areas provided through on the job training
• Capable of using store devices, and software

• Duties include cleaning, maintaining a 6,000 sqrare foot loft style high-end home with fine arts and furnishings.
• Managed 15 monthe home renovation, upon completion created and organized a working system within the home.
• Weekly meticulous, detailed housekeeping, daily organization, deep cleaning, mail sorting, laundry, errands and shopping.
• Schedule maintenance, repairs and vendors.
• Assisted with all party planning and dinner parties.
• Overhauled the property’s 5,000 square foot rooftop garden. Responsible for garden planning, planting, maintenance, weekly and seasonal care. Seasonal; weekly cleaning of the interior and exterior of clients 48 ft yacht.

• Planned, executed, furnished, and performed all aspects of design process for a new breakfast/lunch restaurant business.
• Responsible for all details minor and major (paint color, door knobs, lighting, accessories).
• Coordinated between client’s and my perspective, through advising client on space planning, lay out & utilization of the furniture and access based on their needs and requests.
• Menu writing & design.
• Organized, introduced vendors, created merchandise displays, counter design, décor to accentuate the theme of the café.
• Assisted client in hiring of a chef manager and hourly associates.

• Responsible for managing the catering department & café. Oversaw all internal and external catering for the account, managing client relationships, along with ensuring that the food and service at the functions is of superior quality and presented in a modern creative manner. Embodied a positive company image by providing courteous, friendly, and efficient service to customers and team members.
• Managed the kitchen: Inventory management, product pricing, budgeting, forecasting, and cash management.
• Drove catering revenue from $3K per year to $168K per year by creating a full service catering department, catering guide and established policies and procedures for the catering operation.