Gabriela Younan
Skokie
Summary
Experienced hospitality professional with a strong background in beverage service, food coordination, and bar operations. Skilled in inventory management, customer relations, and team collaboration, with proven ability to adapt in fast-paced environments. Recognized for dependability, problem-solving, and delivering high-quality service that enhances customer satisfaction and supports business success.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Bartender/Bar Manager
Mullens Sports Bar and Grill
05.2021 - Current
- Oversaw daily bar operations, ensuring compliance with health and safety regulations.
- Provided attentive and personalized service to elevate overall guest satisfaction.
- Analyzed sales trends to optimize pricing strategies and improve profitability.
- Maintained vendor relationships to ensure timely delivery of high-quality products at competitive prices.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Managed bar inventory and ensured optimal stock levels for efficient operations.
- Implemented strategies to improve workflow efficiency during peak service hours.
Lead Server/Bartender
Buffalo Wild Wings
01.2016 - 10.2021
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Analyzed customer feedback to identify areas for service improvement and innovation.
- Implemented upselling techniques to boost average check size while still prioritizing guest satisfaction.
- Maintained clean and organized dining areas, ensuring a pleasant atmosphere for guests at all times.
- Developed strong relationships with guests, fostering loyalty and repeat business.
- Crafted and served diverse cocktails and beverages to ensure an enjoyable dining experience
Education
Bachelor of Science - Business Administration
Northeastern Illinois University
Chicago, IL05-2027
Skills
- Exceptional Customer Service
- Multitasking & Time Management
- Team Leadership
- Guest Relations & Conflict Resolution
- Staff Training
- Strong Communication
- Event Planning and Coordination
Certification
- BASSET Certified – Valid through 2027
- Food Handler Certificate – Valid through 2027
- ServSafe Alcohol/Food Safety – Valid through 2027
Timeline
Bartender/Bar Manager
Mullens Sports Bar and Grill
05.2021 - Current
Lead Server/Bartender
Buffalo Wild Wings
01.2016 - 10.2021
Bachelor of Science - Business Administration
Northeastern Illinois University
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