Gabriela Vazquez
Round Lake
Summary
Motivated Medical Assistant experienced in assisting physicians and confirming insurance with proficiency in Practice Fusion, Net Gin, and QuickBooks. Delivered quality patient support while effectively managing challenging situations and adapting to new environments. Fluent in Spanish and licensed in property and casualty insurance, showcasing commitment to professional growth and contribution.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Perlis Medspa
Office manager
Highland Park
05.2025 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Identified needs of customers promptly and efficiently.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Maintained updated knowledge through continuing education and advanced training.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Utilized various software and tools to streamline processes and optimize performance.
- Achieved cost-savings by developing functional solutions to problems.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Worked effectively in team environments to make the workplace more productive.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Customer Service Representative/Account Manager
Henry Broch Foods
Waukegan
08.2023 - 05.2025
- Managed client accounts and addressed customer inquiries regarding production timelines and details.
- Arranged and tracked client inventory to enhance access and support efficient order fulfillment.
- Scheduled shipments for finished products
- Welcomed customer to our facility and showed them their product.
- Advanced knowledge on excel, pivot tables and PowerPoint
- Assisted onboarding new employees
- Supported department management through collaboration and task organization.
- Coordinated employee shifts to ensure staffing levels met operational demands.
- Assisted customers with inquiries about products and services.
- Processed orders and managed customer transactions efficiently.
- Resolved customer complaints and provided effective solutions promptly.
- Maintained product knowledge to inform customers accurately.
- Collaborated with team members to enhance service delivery.
- Documented customer interactions in the company's database system.
- Ensured a clean and organized workspace for optimal efficiency.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Server/Bartender part time
E sport sport bar
Wauconda
07.2023 - 08.2024
- Delivered exceptional customer service in fast-paced sports bar environment, enhancing guest experiences.
- Coordinated food and drink orders to ensure timely delivery, supporting smooth operations.
- Resolved customer complaints promptly to enhance guest satisfaction experience.
- Managed solo closing duties to ensure all tasks were completed.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Closed on my own
- Managed food and beverage orders efficiently during peak hours.
- Collaborated with kitchen staff to ensure timely meal preparation.
Sales Associate
Napleton offlease
Arlington Heights
11.2021 - 08.2023
- Consult with customers and sell automobiles.
- Assisted customers in selecting vehicles based on preferences and budget.
- Reached out to interested buyers to set up meetings for vehicle viewings. and set appointment to come see a vehicle.
- Advised customers on financing options and warranties available for their purchase.
- Cultivated relationships with potential buyers through proactive phone calls and targeted emails.
- Welcomed customers and delivered detailed product information to facilitate informed purchasing decisions.
- Utilized social media channels to advertise car inventory and engage potential buyers.
- Prepared sales contracts, collected payments and coordinated vehicle delivery with service department.
- Provided follow-up customer service after a car sale was completed.
Office Coordinator/Administrative Assistant
Athletico Physical Therapy
12.2017 - 11.2021
- Managed a wide variety of tasks daily, including answering calls, verifying insurance, and maintaining patient authorization.
- Developed monthly schedules for employees while overseeing their work for accuracy and efficiency.
- Processed physical therapy claims to the patient's insurance company.
- Supported patient recovery by promoting a welcoming environment and enhancing treatment satisfaction.
- Interpreted conversations for Spanish-speaking patients during medical consultations.
- Decorated office spaces for holidays to enhance the atmosphere for staff and clients. to create a festive atmosphere for staff and clients.
- Coordinated office operations to ensure smooth workflow and communication.
- Managed scheduling for patient appointments and staff meetings effectively.
- Assisted in maintaining electronic patient records using practice management software.
- Organized office supplies and maintained inventory for daily operations.
- Supported billing and insurance verification processes to streamline patient services.
- Facilitated training sessions for new administrative staff on office procedures.
- Implemented filing systems to enhance document retrieval and organization efficiency.
- Communicated with patients to address inquiries and provide essential information.
Medical Assistant/Tech
Paul C. Dillon, MD Inc
Schaumburg
12.2013 - 06.2017
- Amazing for experience as my first working medical environment, learning experience of a lifetime working hand in hand with the surgeon.
- Interacted with patients, answered and guided them through throughout their procedures.
- Scheduled patient appointments using practice management software to ensure efficient booking.
- Organizing patient information while following HIPAA regulations
- Systematically organized patient charts to facilitate easy access to medical records.
- Coordinated with vendors to maintain adequate inventory of office and OR supplies.
- Managed incoming communications, ensuring messages were accurately documented.
- Trained new employees on rules and regulations, ensuring compliance and smooth onboarding.
- Organized new hire, security, and temporary paperwork to streamline onboarding process.
- Interacted with patients, providing guidance and support throughout procedures to enhance their experience.
- Provided interpretation services for Spanish-speaking patients during consultations to improve communication.
- Assisted in patient intake and medical history documentation.
- Coordinated and scheduled patient appointments efficiently, ensuring a smooth workflow. and managed patient flow efficiently.
- Prepared examination rooms and ensured necessary supplies were available.
- Supported physicians during examinations and procedures.
- Recorded vital signs and updated patient records accurately.
- Educated patients on medications and post-treatment care instructions.
- Maintained compliance with health regulations and safety protocols.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Recorded detailed notes during patient visits.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Thoroughly cleaned and sanitized medical equipment according to established safety protocols. according to established procedures and safety standards.
- Educated patients about medications, procedures and physician's instructions.
- Organized charts, documents and supplies to maintain team productivity.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Registered new patients by accurately entering demographic information into practice management software. into practice management software program accurately entering demographic information.
- Managed ordering of medical supplies to maintain adequate inventory levels in exam rooms. and maintained inventory logs for exam rooms.
Education
High school or equivalent -
Mundelein High School
Skills
- Dermatology
- Medical Office Experience
- Medical Receptionist
- EMR Systems
- EclinicaOrder entry
- Epic
- Medical Terminology
- Medical Records
- HIPAAAccount management
- Insurance Verification
- Medical Scheduling
- Patient Care
- Front Desk
- Reception
- Front Office
- Office Experience
- Order fulfillment
- Salesforce
- Customer service
- Reception
- Sales coordination
- Technical troubleshooting
- Inventory management
- Effective communication
- Verbal communication
- Bilingual communication
- Organizational skills
- Attention to detail
- Task organization
- Scheduling efficiency
- Problem solving
- Conflict resolution
- Relationship building
- Leadership
- Office Experience
- Hospitality
- Restaurant experience
- Bartending
- Computer skills
- PPE compliance
- Leadership
Certification
Property & Casualty License, I now license to sell insurance. I have my property and casualty license., 20642839
Timeline
Perlis Medspa
Office manager
05.2025 - Current
Customer Service Representative/Account Manager
Henry Broch Foods
08.2023 - 05.2025
Server/Bartender part time
E sport sport bar
07.2023 - 08.2024
Sales Associate
Napleton offlease
11.2021 - 08.2023
Office Coordinator/Administrative Assistant
Athletico Physical Therapy
12.2017 - 11.2021
Medical Assistant/Tech
Paul C. Dillon, MD Inc
12.2013 - 06.2017
High school or equivalent -
Mundelein High School