Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Education and Training
Generic

Gabriela Pishmanova

Schaumburg

Summary

Dedicated Coffee Master and Barista Trainer with expertise in the Starbucks Barista Approach and “Back to Starbucks” standards, committed to delivering exceptional customer connections and personalized experiences. Skilled in training and mentoring partners to uphold quality, consistency, and the Starbucks mission while fostering a welcoming environment. Recognized with the Partner of the Quarter Award and the Mug Award for outstanding performance and customer service. Known for strong communication, problem-solving, and teamwork, with a proven ability to thrive in both high-volume and slower-paced settings. Valued for integrity, reliability, and creating memorable moments that drive customer loyalty and strengthen brand reputation.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Barista

Starbucks
07.2023 - 08.2025
  • Practiced the Starbucks Barista Approach to create welcoming customer interactions, personalize beverages, and build lasting guest relationships.
  • Gained hands-on experience preparing a wide range of beverages with consistency, speed, and attention to Starbucks quality standards.
  • Supported daily store operations by assisting teammates, managing multiple tasks under pressure, and maintaining a clean, organized workspace.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Improved barista skills through one-on-one training sessions and practical demonstrations.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.

Office Assistant Intern

Dolche Truckload Corp
06.2023 - 07.2023
  • Processed and sent invoices, adjustments and credit memos.
  • Performed data import, scanning or manual keying processes to verify invoice accuracy.
  • Scanned documents and worked with pdfs
  • Organized files and did certain tasks around the workplace
  • Thoroughly checked invoices for accuracy or any errors

Barista

Starbucks
09.2022 - 06.2023
  • Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Maintained calm demeanor during high-volume periods and special events.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.
  • Maintained clean and organized workspace, enabling coworkers to locate resources and product.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Followed health, safety and sanitation guidelines to pass state inspections.
  • Addressed and resolved customer concerns to maintain brand loyalty.
  • Memorized official and off-menu coffee and tea preparations.
  • Supported highest standards of conduct and service to support company reputation.
  • Described menu items to customers and suggested products based on stated preferences.
  • Restocked self-service area with sweeteners, stir sticks and coffee cup sleeves.

Sales Associate

Lovisa Jewelry
07.2022 - 09.2022
  • Helped customers find specific products, answered questions and offered product advice.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Answered incoming telephone calls to provide store, products and services information.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Collected payments and provided accurate change.
  • Arranged new merchandise with signage and appealing displays and dusting to encourage customer sales and move overstock items.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Received and displayed product shipments on store retail shelves upon delivery.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and returns/exchanges

Assistant Manager (Seasonal)

Cherry Hill Photo
04.2022 - 05.2022
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Managed payroll for temporary, hourly and salaried employees.
  • Made weekly schedules including employee breaks and and distributed them weekly.

Kennel Technician

Petland
01.2022 - 03.2022
  • Prepared food to meet needs of animals under care with appropriate meals.
  • Maintained clean and orderly play yards, kennels and cages.
  • Stayed on top of laundry, sweeping and disinfection protocols.
  • Cleaned living areas to provide healthy environment for boarded animals.
  • Removed waste from kennels, runs and exercise areas and placed in trash receptacles or in-ground septic systems.
  • Kept dogs safe by remaining alert to environmental conditions and nearby animals.
  • Monitored safety of every animal to prevent injuries from other animals or environmental hazards.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Consulted with customers regarding needs and addressed concerns.
  • Provided knowledge on animal care and proper upkeep and what materials are needed to be able to properly care for an animal.
  • Made sure puppies were going home with good and reliable families and provided all of the information about care and ensuring a safe environment.

Sales Associate (Seasonal)

Cherry Hill Photo
10.2021 - 12.2021
  • Helped customers find specific products, answered questions and offered product advice.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Answered incoming telephone calls to provide store, products and services information.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Collected payments and provided accurate change.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Assessed customer needs to provide assistance and information on product features.

Education

High School Diploma -

William Fremd High School
05.2023

Education

William Rainey Harper College
Palatine, IL
05-2024

Associate of Arts - Secondary Education

Arizona State University
Tempe, AZ
05-2025

Bachelor of Arts - Education

University of Iowa
Iowa City, IA
05-2027

Skills

  • Barista Trainer
  • Coffee Master Certification
  • Safe Food Handling Practices
  • Customer Retention
  • Relationship Building
  • Cleaning and Sanitizing
  • Hospitality and Professionalism
  • Customer Service
  • Problem-Solving
  • POS Systems

Accomplishments

  • Received a seal of biliteracy from the Republic of Bulgaria
  • Earned the Harper Promise Scholarship due to good academic performance and attendance
  • Promoted from sales associate to assistant manager at Cherry Hill Photography due to good team work skills and work performance.
  • Received Partner of the Quarter Award for exceptional performance and teamwork.
  • Honored with the Mug Award in recognition of outstanding customer service and partner engagement.
  • Promoted to Barista Trainer, mentoring new partners on Starbucks standards, customer connections, and beverage quality.
  • Earned Coffee Master Certification and awarded the Black Apron, demonstrating advanced coffee expertise and leadership in customer education.

Certification

Food Handler Certification — earned and renewed consistently throughout Starbucks career

Languages

Bulgarian
Native/ Bilingual
Spanish
Limited

Timeline

Barista

Starbucks
07.2023 - 08.2025

Office Assistant Intern

Dolche Truckload Corp
06.2023 - 07.2023

Barista

Starbucks
09.2022 - 06.2023

Sales Associate

Lovisa Jewelry
07.2022 - 09.2022

Assistant Manager (Seasonal)

Cherry Hill Photo
04.2022 - 05.2022

Kennel Technician

Petland
01.2022 - 03.2022

Sales Associate (Seasonal)

Cherry Hill Photo
10.2021 - 12.2021

High School Diploma -

William Fremd High School

Education

William Rainey Harper College

Associate of Arts - Secondary Education

Arizona State University

Bachelor of Arts - Education

University of Iowa

Education and Training

Dedicated and hardworking student with a strong academic background. Completed a year at community college before transferring into the Starbucks ASU College Achievement Plan as a Secondary Education major. Currently continuing studies at the University of Iowa with the goal of pursuing a Master’s degree in Social Work and Counseling. Highly motivated to balance education with part-time employment to support academic and professional growth.

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Gabriela Pishmanova