Gabriela Muffoletto
Huntley,IL
Summary
With over 8 years of valuable banking experience and a successful track record as an Account Manager, expertise lies in strong attention to detail, exceptional organizational skills, and extensive knowledge in payroll management. Aspiring to advance career within Paylocity, eager to join the Client Funds account team and make significant contributions to the company's continued success.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
1
1
Language
Work History
Account Manager
Paylocity
Schaumburg, Illinois
07.2023 - Current
- Resolved client system challenges by guiding clients through processes and best practices
- Managed emails and inbound calls promptly to troubleshoot and resolve client issues, escalating when necessary
- Established client relationships with regular weekly or semi-weekly meetings to enhance product understanding
- Completed training courses to stay updated on system changes and participated in career development programs
Banker
PNC Bank
Crystal Lake, Illinois
11.2021 - 07.2023
- Engaged with 40+ customers weekly, managing accounts, identifying business opportunities, and upselling retail banking products
- Consistently exceeded sales quotas each quarter of FY 2022 using consultative sales techniques and relationship building
- Supported new customers with opening checking and savings accounts
- Made 20+ daily outbound calls to schedule appointments
- Acted as a Branch Notary, assisting clients with notary services
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
Teller, Branch Service & Sales RRT
PNC Bank
West Dundee, Illinois
06.2015 - 11.2021
- Identified banking opportunities for branch bankers and educated customers on financial wellbeing
- Provided regional coverage to support teller and banker staffing needs
- Adapted quickly to different work environments and management styles
- Took on additional responsibilities beyond the position to assist the branch team
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers. Ranging over 500 transactions weekly
- Provided training to new tellers on bank procedures, systems, and customer service best practices.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
Education
High School Diploma -
Cary Grove High School
Cary, IL 08.2006 - 05.2010
Skills
- Strong attention to detail and organizational skills
- Payroll system knowledge and client support expertise
- Consultative sales and relationship-building techniques
- Adaptability to changing environments and roles
- Leadership in training and process improvement
- Proficient in Microsoft Office programs
Timeline
Account Manager
Paylocity
07.2023 - Current
Banker
PNC Bank
11.2021 - 07.2023
Teller, Branch Service & Sales RRT
PNC Bank
06.2015 - 11.2021
High School Diploma -
Cary Grove High School
08.2006 - 05.2010
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