Summary
Overview
Work History
Education
Skills
Timeline
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Gabriela Fausto

Berwyn

Summary

Talented Administrator highly successful at motivating teams and streamlining operations. Analytical problem solver and persuasive communicator with talent for thinking outside box for creative solutions.

Overview

11
11
years of professional experience

Work History

Claim Specialist

Falcon Insurance Group
01.2023 - Current
  • Identified fraudulent activity through meticulous analysis of claim data, protecting company resources from potential losses.
  • Managed high-volume caseloads effectively, prioritizing urgent cases while maintaining attention to detail for all claims.
  • Reduced claim processing time by implementing efficient workflow procedures and organization systems.
  • Collaborated closely with adjusters to ensure accurate, fair, and timely claims settlements for all involved parties.

General Administrator

American MRI
08.2020 - 06.2022
  • Trained new employees on proper protocols and customer service standards
  • Managed 4 office modalities attentively and efficiently
  • Answer 100+ telephone calls daily
  • Patient data entry
  • Guided team members to maintain high productivity and performance metrics

Receptionist Clerk/Driver

Jack Phelan Chevrolet
01.2015 - 08.2020
  • Answer 300+ daily telephone calls and directed them to respective department
  • Process cash and credit card payments
  • Balance cash drawer and credit card terminal
  • Provided clerical support to company employees by copying, faxing and filing documents

Parts Delivery Driver

O’Reilly’s Auto Parts
07.2013 - 01.2015
  • Deliver 50+ auto parts, ranging in size and weight, to dealerships and body shops
  • Stock merchandise
  • Maintain establishment clean and organized
  • Answer telephone calls
  • Pulled parts off store shelves to fill customer orders

Education

Bachelor of Science - Accounting

Northern Eastern Illinois University
Chicago, IL
05.2025

High School Diploma -

J. Sterling Morton West High School
Berwyn, IL
06.2013

Skills

  • Fast learner
  • Organized and detail oriented
  • Proficient with Microsoft (Word, Excel, PowerPoint)
  • Fluent in English and Spanish
  • Cash Register Operations
  • Credit Card Transaction Processing
  • Customer Service
  • Maintaining Clean Work Areas

Timeline

Claim Specialist

Falcon Insurance Group
01.2023 - Current

General Administrator

American MRI
08.2020 - 06.2022

Receptionist Clerk/Driver

Jack Phelan Chevrolet
01.2015 - 08.2020

Parts Delivery Driver

O’Reilly’s Auto Parts
07.2013 - 01.2015

Bachelor of Science - Accounting

Northern Eastern Illinois University

High School Diploma -

J. Sterling Morton West High School

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Gabriela Fausto