Gabriela Duarte
Streamwood,IL
Summary
Dynamic Assistant General Manager at Scott Harris Hospitality with expertise in staff management and operations efficiency. Proven track record in enhancing customer satisfaction and streamlining workflows. Skilled in strategic planning and inventory control, fostering a motivated team to achieve operational excellence and drive sales growth.
Overview
2026
2026
years of professional experience
Work History
Assistant General Manager
Scott Harris Hospitality
01.2024 - 08.2025
- Learned company policies and procedures to ensure compliance and operational efficiency.
- Collaborated with team members to streamline communication and improve workflow processes.
- Engaged with customers to provide assistance, address concerns, and enhance satisfaction levels.
- Motivated, trained, and disciplined employees to maximize performance.
- Assisted in inventory management by tracking supplies and reporting discrepancies.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Oversaw daily operations, ensuring all tasks were completed efficiently and to high standard.
- Developed partnerships with local businesses, expanding brand's presence and community involvement.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
Key Holder
Scott Harris Hospitality
2021 - 2023
- Managed opening and closing procedures to ensure security and operational efficiency.
- Assisted in training new staff on customer service standards and operational protocols.
- Managed store personnel by delegating tasks and supervising daily operations.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Submitted reports to senior management to aid in business decision-making and planning.
- Ensured compliance with company policies and procedures, maintaining a safe and secure work environment for all staff members.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
Restaurant Hostess
Scott Harris Hospitality
11.2015 - 01.2020
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Actively monitored restaurant capacity levels throughout the shift, making informed seating decisions to maintain a comfortable dining atmosphere.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future
- Adapted to various dining room configurations during private events or seasonal changes, maximizing available space for optimal guest flow.
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Education
Bartlett High School
Bartlett, IL06.2014
Skills
- Staff management
- Strategic planning skill
- Sales forecasting
- Workflow coordination
- Customer service
- Staff training/development
Timeline
Assistant General Manager
Scott Harris Hospitality
01.2024 - 08.2025
Restaurant Hostess
Scott Harris Hospitality
11.2015 - 01.2020
Key Holder
Scott Harris Hospitality
2021 - 2023
Bartlett High School