Gabriela Davila
Chicago
Summary
Results-driven professional with a proven history of delivering high-quality work and exceptional customer service. Strong communication and teamwork skills contribute to achieving organizational goals and enhancing customer satisfaction. Experienced in manual labor and equipment operation, maintaining safety and organization in diverse environments. Committed to continuous learning and adapting to new challenges while fostering positive relationships with clients and team members.
Overview
7
7
years of professional experience
Work History
Learning Ambassador
Amazon
Skokie
04.2020 - 01.2024
- Facilitated learning sessions to improve onboarding for new associates.
- Collaborated with managers to identify skill gaps and align training programs with team goals.
- Guided cross-training initiatives, enhancing workforce adaptability across departments.
- Participated in training sessions focused on e-learning tools and techniques.
- Analyzed operational data to pinpoint process improvement opportunities.
- Resolved guest inquiries promptly and professionally.
- Inspected products for quality assurance before packing.
- Operated packaging machinery to prepare products for distribution.
Team Leader
United Maintenance Inc.
Chicago
02.2017 - 02.2020
- Promoted to leadership position due to strong work ethic and exceptional customer service.
- Fostered collaborative work environment that enhanced team productivity.
- Provided training and support to motivate team members toward objectives.
- Established clear expectations and offered guidance for employee performance.
- Conducted regular performance reviews to evaluate and support individual development.
- Liaised with management to address team performance and operational needs.
- Monitored inventory levels and coordinated supply orders for maintenance tasks.
- Maintained cleanliness and organization of work areas and tools daily.
Education
GED -
City Colleges of Chicago
Chicago, IL01-2011
Skills
- Mentorship and coaching
- Project management
- Strategic decision-making
- Collaborative teamwork
- Effective time management
- Multitasking skills
- Analytical thinking
- Communication proficiency
- Flexibility
- Professional demeanor
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Learning Ambassador
Amazon
04.2020 - 01.2024
Team Leader
United Maintenance Inc.
02.2017 - 02.2020
GED -
City Colleges of Chicago