Gabriela Czarnecka
Prospect Heights
Summary
Customer Service Expert with over 5 years of experience specializing in conflict resolution and delivering exceptional customer experiences. Skilled in handling complex issues with professionalism and empathy, consistently ensuring customer satisfaction while maintaining positive relationships.
Overview
5
5
years of professional experience
1
1
Certification
Work History
COE Specialist II
Uber
11.2025 - Current
- Resolved customer issues with a strong focus on understanding needs and delivering thoughtful solutions
- Handled a mix of phone and written support interactions, ensuring timely and effective resolutions
- Took ownership of complex and escalated cases, driving them through to completion
- Shared key trends and recommendations with leadership to enhance team performance
- Looked beyond surface issues to understand root causes and help prevent future problems
- Approached unique or unclear situations with thoughtful judgment and a problem-solving mindset
- Analyzed customer feedback to identify service enhancements and improve user experience.
Assistant Manager
Rosatis Pizza
01.2023 - 06.2025
- Managed daily operations, boosting customer satisfaction through efficient service.
- Improved team productivity, leading to faster order processing and reduced wait times.
- Trained staff on safety protocols, ensuring compliance and minimizing workplace incidents.
- Resolved customer complaints effectively, enhancing overall dining experience.
- Streamlined inventory management processes, leading to reduced waste and improved stock availability, enhancing overall operational efficiency.
- Assisted in resolving issues related to food delivery services, ensuring timely and accurate order fulfillment and improving customer satisfaction.
Barista
Black Rock Coffee Bar
06.2022 - 01.2023
- Provided excellent customer service, fostering a welcoming environment and enhancing customer satisfaction.
- Worked closely with team members to streamline order processes, resulting in reduced wait times and improved service speed.
- Maintained cleanliness and organization of the workspace, ensuring compliance with health regulations and enhancing operational efficiency.
- Cultivated a positive atmosphere through attentive customer interactions, significantly enhancing guest experience and loyalty.
Sales Representative
Verizon
12.2020 - 05.2022
- Achieved sales targets by leveraging product knowledge, resulting in substantial growth in customer engagement and retention.
- Analyzed customer feedback to refine service offerings, leading to measurable improvements in customer satisfaction and loyalty.
- Educated customers on product features and benefits, successfully closing sales and fostering long-term client relationships.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly to maintain a positive shopping experience.
- Fostered a positive team environment, contributing to shared goals and enhancing overall team performance and morale.
- Efficiently communicated with offshore representatives to escalate customer concerns to the correct department for resolution.
Education
Scottsdale Community College
Scottsdale, AZ08-2024
Skills
- Google Suite
- Quality Assurance
- Conflict Resolution
- Time Management
- Customer Advocacy
- Expert problem solving
Certification
CERTIFIED FOOD PROTECTION MANAGER
LANGUAGES
English (Native)
Polish (Native)
Timeline
COE Specialist II
Uber
11.2025 - Current
Assistant Manager
Rosatis Pizza
01.2023 - 06.2025
Barista
Black Rock Coffee Bar
06.2022 - 01.2023
Sales Representative
Verizon
12.2020 - 05.2022
Scottsdale Community College