Gabriela Antunez
Aurora
Summary
Data management professional prepared to excel in data accuracy and organization. Proven track record of maintaining high standards in data entry and information management. Known for collaboration and adaptability, ensuring seamless team operations and goal achievement. Skills include fast typing, attention to detail, and proficiency with office software. I'm a hands-on learner, always willing to learn new areas within the business
Overview
9
9
years of professional experience
Work History
Contract Operations /data Entry
Lasalle Network/oncourse Home Solutions
04.2022 - 09.2024
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Played a pivotal role in managing complex customer escalations involving sensitive financial information and transactions.
- process refunds
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- run reports
Fraud Investigation, ID Verification/Temp Worker
Insight Global/IDES
06.2021 - 10.2021
- Checking the legitimacy of different forms of ID (social security card, license, passport, etc.) and confirming they are authentic
- Claims processing, make sure their W2 is valid
- Followed instructions and procedures to complete assigned tasks.
Admin/Data Entry/Temp Worker
Azimuth Agency
08.2020 - 12.2020
- Submit Excel data to supervisor, letting them know time or arrival, missing trucks , late arrivals, last minute shipment
- Check-in through radio with security to make sure all trucks arrived at assigned door
- Directed dispatching, routing, and tracking of 50 or more trucks
- Contributed to a smooth-running office environment by providing clerical support such as filing, data entry, and document preparation.
- Enhanced communication between field units and office personnel by managing radio transmissions and phone communications.
- Skilled at working independently and collaboratively in a team environment.
Customer Service Representative
Pivotal Home Solution
02.2020 - 07.2020
- Set up work orders, upsell the customer a new warranty with more benefits
- provide them with information about their account, and always provide first-call resolution
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Customer Service Representative/Seasonal Worker
Personalization Mall/
09.2019 - 01.2020
- Managed high call volume, consistently maintaining a professional demeanor and prioritizing customers'' needs.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled escalated calls, successfully deescalating situations while finding solutions to meet client expectations.
- Processed replacements communicate with costumer through email aswell
customer service rep
Sms Assist
10.2018 - 08.2019
- Maintain open communication with Affiliates in a manner that adheres to all contracts and agreed upon Scope of Work
- Develop and maintain positive customer relations required to ensure superior customer satisfaction
- Remain in the queue and address all request
- Document calls using proprietary software and other systems
- scheduled appointments with in-house tech and 3rd party affiliates
- walk the customer through troubleshooting for immediate fixing if possible.
cashier
Dairy queen
04.2015 - 05.2018
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Collaborated with team members to quickly fill large orders and serve large parties.
Education
Bachelor of Arts - Business
Western Governors University
Salt Lake City, UT10-2028
High School Diploma -
Pennfoster
Remote05-2017
Skills
- Data entry
- Microsoft Word
- Microsoft Excel
- Attention to detail
- Data accuracy
- Time management
- Fast typing speed
- File management
- Customer Service-oriented
- Word processing
- Filing and data archiving
- Data management
- Problem-solving
- Office administration
- Data processing
- Document scanning
- Document processing
- Administrative support
- Mail handling
- Order processing
- Advanced Excel spreadsheet functions
- Electronic payments
- Credit card processing
- ACH transactions
- Banking operations
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Contract Operations /data Entry
Lasalle Network/oncourse Home Solutions
04.2022 - 09.2024
Fraud Investigation, ID Verification/Temp Worker
Insight Global/IDES
06.2021 - 10.2021
Admin/Data Entry/Temp Worker
Azimuth Agency
08.2020 - 12.2020
Customer Service Representative
Pivotal Home Solution
02.2020 - 07.2020
Customer Service Representative/Seasonal Worker
Personalization Mall/
09.2019 - 01.2020
customer service rep
Sms Assist
10.2018 - 08.2019
cashier
Dairy queen
04.2015 - 05.2018
Bachelor of Arts - Business
Western Governors University
High School Diploma -
Pennfoster
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