Open To Work
Gabriela Alvarez
Chicago
Work Preference
Summary
Experienced in customer service within the food and beverage field, adept at quickly addressing issues and elevating guest satisfaction. Proven success in fostering teamwork and guiding peers to achieve business objectives.
Overview
9
9
years of professional experience
Work History
Security/Guest Service Representative
Monterreysecurity
Chicago
07.2026 - Current
- Provided exceptional customer support to enhance guest experiences and satisfaction.
- Assisted guests with inquiries, resolving issues promptly and courteously.
- Resolved guest complaints in a professional manner.
- Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Spoke with patrons to make conversation, answer questions or to respond to complaints.
- Gave clear directions to local museums, restaurants and places of interest to patrons.
Kitchen Manager
Chipotle
Chicago
01.2018 - Current
- Delivered exceptional customer service, ensuring quality standards were consistently met.
- Maintained cleanliness and sanitation of food preparation areas, equipment, and utensils to uphold health standards.
- Trained team members on effective techniques, enhancing overall team performance and goal attainment. other team members to achieve goals.
- Prepared products following restaurant, health and safety standards and procedures.
- Collaborated with team members to complete orders.
Server/ Line cook
Small Cheval
Chicago
01.2024 - 04.2026
- Took and processed food and beverage orders accurately and efficiently.
- Took orders from customers accurately and in a timely manner.
- Provided excellent customer service in a fast-paced dining environment.
- Managed dining area cleanliness to ensure a pleasant guest experience.
- Handled customer inquiries and resolved issues promptly and professionally.
- Trained new servers on menu items and service standards.
- Collaborated with kitchen staff to ensure timely order delivery.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Collaborated with team members to ensure timely service during peak hours.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Followed health safety guidelines when preparing and serving food products.
- Operated fryers and grills according to instructions to maintain safety and food quality.
- Performed basic knife skills such as dicing onions or slicing meats.
- Grilled and deep fried various foods from meats to potatoes.
- Weighed, measured and mixed ingredients, following recipes to produce quality dishes.
Education
High school Diploma -
Bryan Station High School
Lexington, KySkills
- Guest service excellence
- Customer service excellence
- Conflict resolution
- Communication skills
- Active listening
- Problem-solving
- Transaction management
- Safety protocols adherence
- Detail orientation
- Multitasking and prioritization
- Management skills
- Feedback exchange
Timeline
Security/Guest Service Representative
Monterreysecurity
07.2026 - Current
Server/ Line cook
Small Cheval
01.2024 - 04.2026
Kitchen Manager
Chipotle
01.2018 - Current
High school Diploma -
Bryan Station High School