Gabriel Weller
Chicago,IL
Summary
A highly efficient recent graduate who is seeking an entry level position in Cybersecurity. Thrives in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
3
3
years of professional experience
Work History
Network Operation Center Technician I
Sinch
02.2024 - Current
- Proactively monitoring network switches and routers to increase uptime and reliability.
- Perform routine network changes, migrations, and maintenance in various network elements.
- Troubleshoot customer reports of failed voice and messaging services by analyzing PCAP files and logs.
- Boost team efficiency with thorough documentation within trouble tickets of processes and procedures.
Tech Support I
Sinch
09.2023 - 01.2024
- Collaborated in small teams to efficiently create and prepare new trouble tickets, update existing trouble tickets, and answer phone calls.
- Communicated with customers and internal departments over the phone to provide trouble ticket updates.
- Resolved emergency 911 hang up calls by locating crucial information related to a target telephone number.
- Managed and organized the Network Operation Center email inbox where updates for trouble tickets are received.
Crew Member
Trader Joe's
09.2021 - 08.2023
- Communicated and assisted customers throughout the store with shopping needs.
- Worked in small teams to efficiently check-in, unload products from pallets, and stock items on the shelves.
- Faced shelves neatly to create an easy shopping experience for our customers.
- Managed inventory on shelves and back stock to make order writing easier for other crew members.
Education
Associate of Science - Cybersecurity Specialist
Madison Area Technical College
Madison, WI05.2024
Skills
- Linux and Windows Administration
- Security Onion
- Python Scripting
- Palo Alto Firewall
- AWS Cloud Computing
- Microsoft Azure
- Wireshark
- Kibana Logging
- Strong Verbal and Written Communication Skills
- Efficient Multitasking and Troubleshooting Skills
Timeline
Network Operation Center Technician I
Sinch
02.2024 - Current
Tech Support I
Sinch
09.2023 - 01.2024
Crew Member
Trader Joe's
09.2021 - 08.2023
Associate of Science - Cybersecurity Specialist
Madison Area Technical College
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