Gabriel Sibley
3045 Bernice Rd Apt 3s
Summary
Experienced Patient Advocate adept at conflict resolution, time management, and relationship building. An organized and dependable candidate who is successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Patient Advocate
Family Christian Health Center
08.2023 - Current
- Responded to patient concerns and questions with compassionate and knowledgeable service.
- Managed patient complaints professionally and efficiently while maintaining strict adherence to HIPAA regulations.
- Educated patients on available resources and community programs, increasing their access to needed services.
- Entered details into computer systems and managed database of information.
- Enhanced patient satisfaction by addressing concerns and providing information on healthcare rights and options.
- Worked effectively with staff from all departments to coordinate resolutions.
- Collected and analyzed patient feedback to evaluate quality of care.
Medical Assistant/Receptionist
Peace Medical Center
09.2021 - 01.2023
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Helped patients complete necessary medical forms and documentation.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed multi-line phone system and pleasantly greeted patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Transcribed phone messages and relayed to appropriate personnel.
Education
Phlebotomy Technician Certification - Phlebotomy
Nirvana Institute
Chicago, IL07.2017
Medical Assistant Diploma - Medical Assisting
Westwood College of Technology
Calumet City, IL01.2009
High School Diploma -
Thornridge High School
Dolton, IL05.2007
Skills
- Organized nature
- Verbal and written communication
- Computer savvy
- Proficient in [Microsoft Word, Excel, Outlook]
- Patient Registration
- Customer Service
- HIPAA Compliance
- Team Collaboration
- EMR
- Phone and Email Etiquette
- Problem-Solving
Timeline
Patient Advocate
Family Christian Health Center
08.2023 - Current
Medical Assistant/Receptionist
Peace Medical Center
09.2021 - 01.2023
Phlebotomy Technician Certification - Phlebotomy
Nirvana Institute
Medical Assistant Diploma - Medical Assisting
Westwood College of Technology
High School Diploma -
Thornridge High School
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