Gabriel Rivera
North Aurora
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
9
9
years of professional experience
Work History
Pharmacy Customer Service Representative
Walgreens
10.2022 - 03.2025
- Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Monitored inventory levels to inform pharmacists of shortages and facilitate resupply.
- Counted and labeled prescriptions with correct item and quantity.
- Established and maintained patient profiles, updating organizational database with current information.
Data Entry
3MB Corp.
09.2024 - 02.2025
- Oversaw purchase orders, data entry and shipping and receiving operations, troubleshooting obstacles, and supporting comprehensive improvements.
- Used Word and Excel to perform data entry operations on scientific experiments to use for future reference.
- Worked within care access and monitoring team to offer clerical and data entry support for members requiring hospitalization and utilization review for healthcare services.
- Added accurate data entry into computer system to complete transactions.
Freight Team Associate
Under Armour
06.2020 - 09.2022
- Scanned items on arrival and departure to create accurate tracking records.
- Loaded and unloaded trucks.
- Used pallets, straps and load bars to secure freight for transport.
- Kept [Type] work areas neat and tidy by removing paper, trash and debris and sweeping floors.
- Complied with company and legal requirements to maintain safe working environment.
- Lifted and moved items weighing 50 pounds multiple times per shift.
Cashier
Sam's Club
06.2016 - 01.2018
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Addressed customer needs and made product recommendations to increase sales.
- Handled all forms of payment.
- Met monthly quota for paid memberships.
Education
High School Diploma -
West Aurora High School
Aurora, IL05-2016
Skills
- Insurance verification
- Secure storage of medications
- Labeling prescriptions
- Processing payments
- Verifying orders
- Resolving customer issues
- Answering customer questions
- Patient confidentiality
- Records updating
- Data entry proficiency
- FDA and HIPAA compliance
Timeline
Data Entry
3MB Corp.
09.2024 - 02.2025
Pharmacy Customer Service Representative
Walgreens
10.2022 - 03.2025
Freight Team Associate
Under Armour
06.2020 - 09.2022
Cashier
Sam's Club
06.2016 - 01.2018
High School Diploma -
West Aurora High School
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