Gabriel Ledezma
Chicago
Summary
Dynamic leader with proven expertise in customer service and sales, honed at Chicago Trolley & Double Decker. Excelled in high-stress situations, driving sales growth and team productivity through effective problem resolution and leadership. Recognized for transforming challenges into positive outcomes, showcasing adaptability and critical thinking.
Overview
2025
2025
years of professional experience
Work History
Customer Service Representative
Chicago Trolley & Double Decker
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Improved resolution time with effective problem-solving for customer complaints.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
Sales Stop Team Leader
Chicago Trolley & Double Decker
- Improved team productivity by setting clear objectives and performance indicators.
- Managed and motivated employees to be productive and engaged in work.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
Tour Bus Dispatcher
Big Bus Chicago
04.2022 - Current
- Improved efficiency by effectively routing drivers.
- Monitored communication channels for smooth operations.
- Developed strong relationships with drivers.
- Resolved conflicts promptly to maintain service quality.
- Acted as liaison between drivers and management to facilitate communication.
- Enhanced customer satisfaction with reliable dispatch services.
- Managed high-stress situations calmly and effectively.
Education
High School Diploma -
Gage Park High School
Chicago, IL06.2014
Skills
- Customer service
- Active listening
- Critical thinking
- Problem resolution
- Sales expertise
- Dependability
- Teamwork
- Adaptability
- Leadership
Languages
Spanish
Native or Bilingual
Timeline
Tour Bus Dispatcher
Big Bus Chicago
04.2022 - Current
Customer Service Representative
Chicago Trolley & Double Decker
Sales Stop Team Leader
Chicago Trolley & Double Decker
High School Diploma -
Gage Park High School
Similar Profiles
NORMAJEAN MILLSNORMAJEAN MILLS
Bartender/Server at Guiness Double Decker TavernBartender/Server at Guiness Double Decker Tavern
Varun NaiduVarun Naidu
Chief Operating Officer at Mamee Double Decker Sdn.BhdChief Operating Officer at Mamee Double Decker Sdn.Bhd
GOH WEE HONGGOH WEE HONG
Production Executive at Mamee-Double Decker (M) BerhadProduction Executive at Mamee-Double Decker (M) Berhad