Gabriel Lameda

• Leader in sales, product knowledge, and solutions, and highly influential in how to engage with customers.
• Customer Engagement: Turn initial customer curiosity into intense interest by effectively communicating the value of Apple’s products and services. Cultivate a strong sense of ownership and excitement in customers.
• Knowledge Mastery: Quickly learn about new products and initiatives as they emerge. Stay ahead of the curve by understanding and sharing the latest updates with my team.
• Team Inspiration: Use approachability and a proactive attitude to motivate and support the team members. Lead by example and share insights to enhance team performance and cohesion.
• Performance Excellence: Consistently meet, and often exceed, established performance goals. Demonstrate exceptional customer service and sales skills, contributing to the overall success of the team.
• Brand Representation: Embody the Apple brand in every interaction with customers. Maintain a high standard of professionalism and pride in representing Apple, ensuring that every customer experience reflects our core values.

• Supervised timely employee meals and breaks to ensure smooth daily operations.
• Identified and recommended staffing, scheduling, and zoning adjustments to optimize team efficiency.
• Provided feedback and recognition to team members based on observations of customer and employee interactions, fostering a positive work environment.
• Adapted team coverage dynamically to meet shifting traffic demands.
• Facilitated and participated in Daily Downloads using leadership-approved materials and direction.
• Addressed employee concerns by guiding them through appropriate escalation processes.
• Ensured the safety and security of team members in the absence of management.
• Responded to customer escalations and inquiries, seeking collaborative resolutions as necessary.
• Opened and closed the store, executing preparation tasks for the customer environment, including cash-handling responsibilities when applicable.
• Utilized designated systems and tools to support employee and customer needs efficiently.
• Ensured compliance with company policies and procedures among team members.
• Maintained operational records and upheld company standards to protect assets and ensure seamless operations.
• Performed additional duties as assigned to contribute to overall team success.

Robust training program for Apple Vision Pro.

• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Applied strategies to engage in new business opportunities and develop existing accounts.
• Delivered recommendations to long-term accounts to promote brand awareness to key audience.
• Promoted sales of products and items to achieve revenue targets.
• Capitalized on solutions presented by CRM software to enhance lead prospecting and sales management.
• Closed average of 275 sales calls each quarter.
• Built relationships with customers and community to establish long-term business growth.
• Created lists of potential customers based on regional markets.
• Managed accounts to retain existing relationships and grow share of business.

• Assisted customers to evaluate requirements, demonstrate product offerings and propose strategic solutions for diverse needs.
• Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
• Collaborated with vendor representatives and company customers to set up optimal delivery schedules.
• Supported retail distributors, dealers and customers through in-person and telephone support.
• Researched customer accounts to determine whether credits or adjustments needed to be made.