Gabriel Kendrick
Summary
Dedicated reception personnel with excellent experience in virtual services. Maintains professional appearance and demeanor and expertly completes assigned tasks with a focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Experience delivering customer service and administrative excellence, including clerical support and interaction. Excels in calendar management, scheduling, data entry, and database administration.
Overview
13
13
years of professional experience
Work History
Lead Receptionist and Marketer
Nexus Virtual Solutions
10.2011 - Current
- Enhanced customer satisfaction by promptly answering and directing incoming calls to appropriate departments.
- Maintained detailed records of all calls, messages, and client interactions to ensure accurate information sharing and followups.
- Reviewed incoming correspondence to identify items of special interest for management and prepared appropriate responses for routine correspondence.
- Improved caller experience by consistently delivering professional, friendly, and empathetic assistance during each interaction.
- Developed marketing content such as blogs, promotional materials, and advertisements for social media.
- Reduced miscommunication errors by diligently verifying contact information and message content with callers before ending each call.
- Performed daily system updates to ensure accurate contact information for staff members and department directories.
- Collaborated with team members to develop creative campaigns for social media platforms.
- Created and implemented impactful strategies to increase company brand awareness and engagement.
- Suggested and implemented new features to develop brand awareness.
- Increased brand awareness by developing and implementing effective social media strategies.
- Boosted engagement rates with the creation of compelling and visually appealing content.
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Streamlined content creation processes, improving efficiency while maintaining quality standards.
- Facilitated live events such as Q&A sessions or product launches on various social platforms engaging audiences directly.
Team Lead
Nature's Grace and Wellness
10.2021 - 10.2023
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
Education
Bachelor of Arts - Business
Southern New Hampshire University Online
Hooksett05.2027
Skills
- Community Engagement
- Brand Promotion
- Critical Thinking
- Positive Attitude
- Strategic Planning
- Lead Generation
- Trend Monitoring
- Problem-Solving
- Time Management
- Social Media Coordination
- Brand Management
- Strong organizational skills
- Empathy and patience
- Customer Service-Oriented
Timeline
Team Lead
Nature's Grace and Wellness
10.2021 - 10.2023
Lead Receptionist and Marketer
Nexus Virtual Solutions
10.2011 - Current
Bachelor of Arts - Business
Southern New Hampshire University Online
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