Experienced with quality management processes and methodologies. Utilizes comprehensive quality control techniques to enhance product standards and ensure compliance. Strong understanding of team leadership and continuous improvement strategies.
Overview
4
4
years of professional experience
Work History
Quality Managaer
Caterpillar Inc
Peoria, IL
02.2025 - Current
Led a team of eight direct reports
Developed and implemented quality control procedures to ensure compliance with industry standards.
Collaborated with cross-functional teams to identify process improvements and reduce defects.
Conducted root cause analysis to address quality issues and drive corrective actions.
Trained and mentored staff on quality management best practices and tools.
Developed Statistical Process Control Metrics across four Regional SOS Labs.
Lead Reactive Technical Support
Caterpillar
East Peoria, IL
08.2022 - 01.2025
Recommended permanent corrective action based on root cause analysis of recurring quality issues.
Created documentation outlining a specific reactive quality process flow.
Engaged in team collaboration with operations, supply chain, logistics, and engineering to resolve issues related to supplier and internal quality.
Led cross-functional team projects aimed at enhancing quality efficiency and minimizing quality stoppages at POU.
Reviewed engineering drawings, process specifications, test requirements, inspection plans, and other technical documents for quality.
Reported out key metrics (Infinity) related to product quality including defect rates, COPQ, and Rework cost.