Gabriel Grano
Chicago
Summary
Accomplished Workforce Management Analyst with a proven track record at Northwestern Medicine, adept in workforce planning and statistical modeling. Excelled in optimizing scheduling, reducing labor costs, and enhancing patient service through strategic forecasting and empathetic customer interactions. Skilled in data analysis and KPI monitoring, consistently improving operational efficiency and staff satisfaction.
Upbeat and analytical problem-solver with keen eye for optimizing workforce efficiency. Possesses solid understanding of data analysis and forecasting techniques, coupled with proficiency in Excel and workforce management software. Aims to drive operational improvements and enhance team productivity through strategic planning and resource allocation.
Overview
10
10
years of professional experience
Work History
Workforce Management Analyst
Northwestern Medicine
11.2017 - Current
- Coordinated closely with department heads to align workforce needs with business objectives.
- Provided real-time support during high-volume periods, ensuring adequate staffing levels and minimizing wait times.
- Conducted comprehensive data analysis to identify opportunities for process improvement in workforce management.
- Optimized workforce scheduling by analyzing historical data and identifying trends.
- Reduced labor costs through effective forecasting and strategic planning.
Patient Access Specialist Team Lead
Northwestern Medicine
01.2015 - 11.2017
- Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
- Streamlined front-desk operations for improved patient flow and reduced wait times.
- Handled sensitive situations involving distressed patients with empathy maintaining professionalism throughout interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Provided excellent customer service to patients and medical staff.
- Verified patient insurance eligibility and entered patient information into system.
Education
High School Diploma -
Hobbs High School
Hobbs, NMNo Degree - Software Development
Northwestern University
Chicago, IL05-2017
Skills
- Scheduling optimization
- Workforce planning
- Forecasting techniques
- Statistical modeling
- Workforce management
- KPI monitoring
- Cost analysis
- Business forecasting
- Compiling data
- Staffing requirements
- Data collection & research
- Data analysis
Timeline
Workforce Management Analyst
Northwestern Medicine
11.2017 - Current
Patient Access Specialist Team Lead
Northwestern Medicine
01.2015 - 11.2017
High School Diploma -
Hobbs High School
No Degree - Software Development
Northwestern University
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