Gabriel Barragan
Park City
Summary
Committed and professional Automotive Technician and Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and team management skills.
Overview
8
8
years of professional experience
Work History
Manager
Waterway Carwash
04.2023 - 01.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Cleaning Manager
Olga's Cleaning
02.2022 - 04.2023
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Supervised 10 houses per week, answered phone calls and messages to satisfy customer requests
- Confirmed appointments, communicated with clients, and updated client records.
Automotive Service Advisor/Manager
Universal Auto Care Inc.
11.2020 - 02.2022
- Maintained high customer satisfaction standards to meet or exceed targets.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Answered 40-50 customer calls per day.
- Established and optimized schedules to keep coverage and service in line with foretasted demands.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Established objectives to offer team members clear road map to help company achieve overall goals.
Automotive Service Technician
Universal Auto Care Inc.
05.2018 - 10.2020
- Performed complete automotive repair on 5-10 vehicles per day
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Used specialized tools to detect leaks in gas and refrigerant systems.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
Sales Associate
Sears Hometown & Outlet Stores Inc.
10.2017 - 04.2018
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with over 40 customers per day, answering all questions and ensuring complete satisfaction.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Generated new sales leads to achieve and exceed monthly sales goals.
Fast Food Cashier
Wendy's
05.2016 - 08.2016
- Assisted counter staff in packing over 100 food orders per day.
- Resolved customer complaints independently or with aid of supervisor.
- Demonstrated excellent multitasking skills, balancing customer orders and requests to maintain satisfaction.
- Operated and sanitized kitchen and food preparation equipment.
Education
Automotive Service/Technology
Universal Technical Institute of Illinois
Lisle, IL10.2020
High School Diploma -
Warren Township High School
Gurnee, IL05.2019
Skills
- Automotive diagnostics
- Strategic planning
- Customer service and communication skills
- Leadership skills
Timeline
Manager
Waterway Carwash
04.2023 - 01.2024
Cleaning Manager
Olga's Cleaning
02.2022 - 04.2023
Automotive Service Advisor/Manager
Universal Auto Care Inc.
11.2020 - 02.2022
Automotive Service Technician
Universal Auto Care Inc.
05.2018 - 10.2020
Sales Associate
Sears Hometown & Outlet Stores Inc.
10.2017 - 04.2018
Fast Food Cashier
Wendy's
05.2016 - 08.2016
Automotive Service/Technology
Universal Technical Institute of Illinois
High School Diploma -
Warren Township High School
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