Gabe Carlock
Chandlerville,IL
Summary
Knowledgeable and dedicated professional and producer in the insurance industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Desire to learn and grow in the Insurance Industry.
Overview
5
5
years of professional experience
Work History
Administrative Intern
Madison Mutual Insurance Company
08.2022 - Current
- Complete daily tasks for Policy Services by reviewing new business, ordering inspections, returned mail, and collecting photos.
- Assisted with quotes, payments, processed endorsements, processed renewal changes, and billing questions.
- Answer phone calls to assist and communicate effectively with agents and customers to resolve conflicts while demonstrating professionalism and empathy.
- Entered data into HubSpot, created infographics, scheduled e-blasts, and completed projects within the marketing department.
- Printed, upload, and sent files to Wilber Group for debt collection and subrogation.
- Sorted, opened, and routed mail for deliveries to meet time sensitive insurance requirements.
- Job shadowed marketing representatives in Illinois, Missouri, and Indiana.
Insurance CSR & Property/Casualty Producer
Insurance Center
05.2021 - Current
- Completed insurance license coursework and fully licensed in Property & Casualty.
- Reviewed and adjusted customer coverage levels to address, identify and swiftly resolve customer conflicts.
- Generated quotes and proposals for clients to match individual needs.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Provided comprehensive product knowledge and guidance to help clients on product selection.
Reception Desk Attendant
Southern Illinois University Edwardsville
01.2022 - 05.2022
- Greeted visitors and students upon arrival, offered assistance and answered questions.
- Used internal software to process equipment check-ins and check-outs.
- Acquired in-depth knowledge of recreational facility to offer students assistance.
- Completed cashier and point of sale operations.
Laborer
Ameren Illinois Utilities
05.2020 - 08.2020
- Updated logs and reported on job progress.
- Performed painting repair of gas meters.
Lifeguard
Virginia Park District
05.2019 - 08.2020
- Monitored safety of guests in and around swimming pool.
- Observed weather and water conditions and alerted visitors to potential dangers and storms.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
Education
Bachelor of Science - Business Administration Marketing
Southern Illinois University Edwardsville
Edwardsville, IL05.2024
General Studies
Illinois Central College
East Peoria, IL05.2021
Skills
- Produce Property & Casualty Insurance
- Customer Data Confidentiality
- Customer Account Management
- Upselling Products and Services
- Multitasking and Prioritization
- Competent in Microsoft Word, Excel, PowerPoint, Sway, Foldcm
- Customer Complaint Resolution
- Submit & Assist Insurance Claims
Timeline
Administrative Intern
Madison Mutual Insurance Company
08.2022 - Current
Reception Desk Attendant
Southern Illinois University Edwardsville
01.2022 - 05.2022
Insurance CSR & Property/Casualty Producer
Insurance Center
05.2021 - Current
Laborer
Ameren Illinois Utilities
05.2020 - 08.2020
Lifeguard
Virginia Park District
05.2019 - 08.2020
Bachelor of Science - Business Administration Marketing
Southern Illinois University Edwardsville
General Studies
Illinois Central College
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