S. Lemond Peppers, II

• Identified community organizations and leaders to establish and nurture relationships to help build awareness and win reforms for public.
• Delivered high-level administrative support to board during regular operations and special meetings.
• Coordinated and implemented numerous meetings, forums and community events.
• Hand selected by the Mayor as Special Moderator and Public forum leader on such issues as gun buy backs, racialize tambour and tenor of the city as well Use of Force Policies by Urbana Police Department.
• Served as a direct community bridge between the local School District #116 and City Municipality, focusing on Marginalized populations.
• Facilitated community outreach programs to enhance public engagement and participation.
• Developed and implemented strategic communication plans to promote city initiatives.

• Counseled 80 students and deescalated issues within the classroom. Implemented behavioral and career plans to resolve conflicts affecting classroom performance.
• Identified students with truancy issues and counseled them with improved strategies for success. Conducted home visits to deescalate crisis, while developing treatment and behavioral plans that aligned with Restorative practices.
• Consulted on Individualized Educational Plan (I.E.P.) meetings to manage and facilitate the implementation of state requirements for students with qualifying identified behavioral, emotional, and learning deficits.
• Attend District wide Professional Training and in service meetings.

• Applied Therapeutic Crisis Intervention management techniques to enhance safety, positive interactions, and emotional development.
• Enforced rules and managed behavior through developmentally appropriate discipline.
• Maintained group discipline through positive reinforcement, behavior modeling, and collaboration with parents.
• Monitored in upwards of 135 students and their behavior to ensure safety and compliance with school policies.
• Assisted in conflict resolution, promoting a positive school environment.
• Maintained a case management load to identify at-risk students, proactively addressing potential behavioral concerns before escalation occurred.

• Worked with 10 production pumps and 15 tanks within the Enhancers Processing Department. disassembled, cleaned, sanitized, and then reassembled production tanks and pumps.
• Worked in the sanitation tank room applying various chemicals while monitoring water temperatures to assure the highest level of sanitation and cleanliness.
• Operated forklift trucks to transport highly hazardous chemicals and waste products.
• Also transported chemical totes throughout the plant for various other departments.

• To triage incoming electronic requests for specialized services, medical equipment, and specialist referrals based on variables such as medical urgency and staff availability.
• To provide direction and information to callers from other Health Alliance Departments, external facilities and providers.
• Received the "You're a 10" Recognition for Outstanding Customer Service.
• Rated as "Strong Performer" in 2011-12, 2012-13 Annual Reviews.
• Worked with Medicaid and Medicare Advantage customers to understand requirements and provide exceptional appeals as well as approval process service.
• Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping.

• Developed and implemented individualized care plans for up to 10 residents, enhancing overall well-being.
• Facilitated group activities to promote teamwork and social interaction among residents.
• Facilitated open communication between families and staff, keeping all parties informed about resident progress and any issues that arose.
• Implemented behavior modification techniques that led to improved emotional regulation among residents experiencing difficulty adapting to their environment.
• Provided counseling support during times of crisis, offering coping strategies and resources tailored to individual needs.

• To Field all incoming calls from members, doctors, hospitals and employer representatives in regard to plan benefits, coverage and claims processing information.
• Received 5 "Spotted doing a Great Job" Coins for Outstanding Service.
• Recovery Advocate Community Elements @ Roundhouse - 12/14/05-4/11/11, To process and complete the intake process of all incoming youth into the Roundhouse facility.
• To perform safety checks, field phone calls, monitor/supervise and facilitate group activities along with medication disbursement.
• To enter computer shift documentation following the youth's stay along with food preparation and/or kitchen supervision.

To provide direct supervision, group facilitation, and therapeutic crisis intervention, both verbal and physical, for residential 33 DCFS wards and other placed youth.

• Performed scheduled patient safety checks and documented results to establish patients' well-being.
• Applied de-escalation and limit-setting techniques to promote patient cooperation.
• Developed and maintained positive relationships with clients to create safe and supportive environment.

• Developed and implemented individualized treatment plans for 33 outpatient clients facing substance use disorders.
• Facilitated group therapy sessions to promote peer support and recovery strategies.
• Provided crisis intervention and support during critical moments for an upwards of 10 inpatient clients in distress.
• Conducted thorough assessments to identify client needs and progress throughout treatment.
• Provided crisis intervention services when necessary, quickly responding to emergencies and connecting clients with appropriate resources.
• Led individual and group counseling sessions to meet a variety of therapeutic needs for recovering individuals.