Gabby Hayworth
Wheeling
Summary
Goal-oriented dedicated to high levels of customer satisfaction and meeting aggressive business goals. Extensive background in Ocean-Air Import Operations. Handles tasks with accuracy and efficiency. Promote company growth and increase profitability. Energetic and motivated with a drive for excellence.
Overview
11
11
years of professional experience
Work History
Import Operations Specialist
Gebruder Weiss
04.2022 - Current
- In charge of receiving air/ocean import and border crossing shipments. To respond to customer, customs brokers, and shipping carriers in timely matter.
- Obtain and create quotes for shipments.
- Daily communication with airlines/ SSL for shipment status update (via phone or email).
- Communicate with overseas agents on giving the booking instructions and to ensure proper pre-alerts and documentation are received.
- Continue to explore different options to reduce cost and increase revenues. Always staying on top of KIPs.
- Maintain shipment files and ensure billing is completed within a timely fashion.
- Overseeing key functions such as customs management, maintaining accurate freight records, and partnering with vendors and sourcing teams to keep operations running smoothly.
- Uphold a strong and professional relationship with SSL, transportation agencies and sales.
- Track and trace shipments and provide updates to clients
- To handle air and ocean consoles weekly, Hamburg, China, and Italy.
- Identify and communicate supply chain paint points, process improvement opportunities, and potential inefficiencies.
Import Operations Specialist
Savino Del Bene
04.2019 - 04.2022
- Receive, review, and process import documentations for accounts.
- Ensure documentation is accurately processed, distributed and released to carriers, customers and agents in a timely manner.
- Obtain and create quotes for shipments and source best method of transportation.
- Communicate with overseas agents to ensure proper pre-alerts and documentation.
- Continue to explore different options to reduce cost, and increase revenues.
- Maintain shipment files and ensure billing is completed within a timely fashion.
- Work with Brokerage or CFS to coordinate and monitor the release of goods from the carrier, Customs, or other government agency examinations that may be required.
- Uphold a strong and professional relationship with SSL, transportation agencies and sales.
- Track and trace shipments and provide updates to clients.
Import Operations Agent
Bolloré Logistics
04.2015 - 03.2019
- Ensure that all documents required by U.S Customs regulations are correct and complete.
- Track/trace movement of shipment from origin to destination which may involve arranging release and delivery at destination according to customer requirements.
- Communicate with customers, vendors and company offices to ensure that all information is flowed in a proper manner.
- Experience working the files from A to Z.
- Primary responsibilities to assist with processing Ocean /Air import transactions, including all related activities, for an assigned base of accounts.
- To build close, strong relationships with all our Customers, Bollore offices, Overseas agents and Service providers.
- Shipment planning/transport.
- Managing accounts, customer updates Closing of files once good are received Participate in quotes for overseas offices as requested.
- To identify areas of our business which require improvements i.e.: operational processes, cost control, customer service, attention to detail and work with your colleagues to resolve according.
Education
Associate in Applied Science Degree - Paralegal, ABA approved program
Northwestern Business College
Bridgeview, IL06.2008
Skills
- Bilingual-English/Polish
- Excellent verbal, written and listening communication skills
- To be responsible for managing and coordinating the importation of goods by sea/air and road which includes tracking shipments, preparing and reviewing shipping documents
- Strong organizational, problem-solving, and communication skills that help me effectively coordinate with clients, carriers, and customs officials
- To stay proactive and detail-oriented is key to ensure smooth and efficient import operations for clients
- To communicate with shipping lines, customs brokers, and importers to keep shipments on schedule and address any logistical or regulatory issues that arise
- Microsoft Office Suite
- CargoWise
- Excellent Customer Service Skills
- Maintain composure and professionalism under pressure as well as adapt to new situations and changing priorities
- Ability to work independently as well as a team environment
- Ability to operate in a fast-paced environment
- A solid understanding of international shipping regulations, logistics processes, and attention to detail, supported by my experience in freight forwarding
- Computer Literate
- Motivated/Initiative
- To uphold High level of Confidentiality
Timeline
Import Operations Specialist
Gebruder Weiss
04.2022 - Current
Import Operations Specialist
Savino Del Bene
04.2019 - 04.2022
Import Operations Agent
Bolloré Logistics
04.2015 - 03.2019
Associate in Applied Science Degree - Paralegal, ABA approved program
Northwestern Business College