Gabriella Blaha
Orland Park
Summary
Experienced in bakery operations with a focus on customer service and inventory management. Responsibilities included preparing and packaging baked goods, maintaining cleanliness of work areas, and ensuring compliance with health regulations. Demonstrated ability to handle cash transactions accurately while providing assistance to customers in a fast-paced environment. Proven track record of effectively communicating customer feedback to enhance product quality and presentation.
Overview
1
1
Certification
Work History
Customer Service Cashier
Talerico bakery
Summit
06.2024 - 08.2024
- Ensured that all areas of the retail floor were properly stocked throughout each shift.
- Organized items purchased by customers according to their type or size for easy retrieval during checkout.
- Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
- Greeted customers and provided friendly customer service.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Received payment by cash, check, credit cards, vouchers or automatic debits.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Resolved customer complaints in a professional manner.
- Provided excellent customer service by helping customers locate items they were looking for.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
Bakery Worker
Talerico Bakery
Summit
06.2024 - 08.2024
- Cut dough into desired shapes using cookie cutters or other specialized tools.
- Kept track of inventory levels for flour, sugar and other ingredients used in bakery items.
- Communicated customer feedback regarding product taste or presentation back to management team.
- Operated cash registers accurately when ringing up customers' purchases.
- Rotated stock regularly to prevent spoilage due to overstocking or outdating.
- Packaged freshly-baked goods into bags or boxes with pricing labels attached.
- Ensured that all food items were prepared according to company standards.
- Followed health codes and regulations regarding food handling procedures.
- Cleaned baking equipment and utensils including mixing bowls, measuring cups, pans, trays, ovens and other tools used in the preparation of bakery items.
- Inspected finished products for quality assurance before packaging them for sale.
- Assisted customers with their orders providing advice on different types of pastries available.
- Restocked supplies such as paper towels, napkins and condiments at front counter area as needed.
- Stocked shelves with bakery products ensuring freshness dates were up-to-date.
- Maintained a clean work environment throughout the day by sweeping floors, wiping down surfaces and disposing of waste materials properly.
- Frosted cakes according to customer specifications utilizing various decorating techniques.
- Arranged baked goods in attractive displays inside bakery cases to increase sales.
- Wrapped, weighed, and priced bakery items, ensuring accurate labeling.
- Personalized cakes by writing desired words or adding other customizations.
- Assisted with baking and decorating tasks as required.
- Cleaned baking equipment, utensils, and work areas according to hygiene standards.
- Greeted customers and provided exceptional customer service in a fast-paced bakery setting.
Education
Amos Alanzo Stagg High School
Palos Park, IL06-2027
Skills
- Customer service
- Inventory management
- Cash handling
- Sales techniques
- Stress management
- Customer focus
- Reliability and punctuality
- Patience and composure
- Guest services
Languages
Spanish
Limited
Certification
cpr certified
Timeline
Customer Service Cashier
Talerico bakery
06.2024 - 08.2024
Bakery Worker
Talerico Bakery
06.2024 - 08.2024
Amos Alanzo Stagg High School